If you’re thinking about purchasing an appliance, especially a refrigerator, from Batista Appliances, I strongly advise against it. During my initial visit to the store, I saw a fridge that appeared to be in good working condition. However, once it was delivered to my home, the problems began. I followed their instructions and waited the recommended two hours before plugging it in, but the refrigerator section never began cooling, only the freezer worked properly.
I attempted to call the store multiple times, but no one answered. This immediately raised red flags. How can a legitimate business consistently fail to answer their phone? I eventually reached someone using a different number listed on the receipt. Unfortunately, the person I spoke with seemed evasive, promised to call me back, and never did.
I made several in-person visits to the store to follow up. One employee assured me that a technician would come to inspect the fridge, but no one ever showed up or contacted me. On a later visit, another staff member claimed someone had already come to my home and called once without leaving a voicemail. That alone was concerning, why would someone show up unannounced and not follow up properly?
I continued trying to resolve the issue, but each time I was told they would come out again, and each time they failed to show. The entire experience was extremely unprofessional and frustrating. At this point, I honestly believe it’s far less stressful and more reliable to buy a new appliance from a reputable retailer like Home Depot. Batista Appliances may make their products look functional in-store, but once those appliances are delivered, issues seem to surface and the customer service is virtually nonexistent
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If you’re thinking about purchasing an appliance, especially a refrigerator, from Batista Appliances, I strongly advise against it. During my initial visit to the store, I saw a fridge that appeared to be in good working condition. However, once it was delivered to my home, the problems began. I followed their instructions and waited the recommended two hours before plugging it in, but the refrigerator section never began cooling, only the freezer worked properly.
I attempted to call the store multiple times, but no one answered. This immediately raised red flags. How can a legitimate business consistently fail to answer their phone? I eventually reached someone using a different number listed on the receipt. Unfortunately, the person I spoke with seemed evasive, promised to call me back, and never did.
I made several in-person visits to the store to follow up. One employee assured me that a technician would come to inspect the fridge, but no one ever showed up or contacted me. On a later visit, another staff member claimed someone had already come to my home and called once without leaving a voicemail. That alone was concerning, why would someone show up unannounced and not follow up properly?
I continued trying to resolve the issue, but each time I was told they would come out again, and each time they failed to show. The entire experience was extremely unprofessional and frustrating. At this point, I honestly believe it’s far less stressful and more reliable to buy a new appliance from a reputable retailer like Home Depot. Batista Appliances may make their products look functional in-store, but once those appliances are delivered, issues seem to surface and the customer service is virtually nonexistent
