Dominic's Appliances

Overall a great experience, as others have documented here. Friendly, courteous and fast. Couple of scratches on my basement stairwell walls, but it's nothing we can't fix so I am not in a twist over that. They did a great job and IMO doing this is no picnic. Ripping apart a busted washer, taking it out, stripping another down to its essentials and carrying it down, putting it back together. I am very happy with the appliance, another Speed Queen in a basement in Philly, gotta be a million of em now, and the professionalism the guys showed doing the job.

Had an overall okay experience. My partner and I moved into a new home recently and inherited a unique washer/dryer setup on the 3rd floor. We spoke with the salesperson about a stacked Speed Queen and placed an order for delivery. We communicated concerns about dimensions so I went home to measure everything and the new unit would be a match with our old setup, but 100lbs heavier. When the delivery people arrived, they took a quick glance and said that the machine would not fit and would be too heavy in the space, suggesting we order a different machine. It was frustrating since we had shown pictures and described the space before the initial order so this delayed us another week. We made a new order with a one-to-one swap of the old machine. The installers did a great job handling a tight 3rd floor space and improved upon the old setup. However, after they left we found that there was damage to our banister that they didn't mention. I understand that the installation space itself was difficult to navigate, but the stairway was a clear, straight shot. Pros: Communication was prompt and reliable and the salespeople were very friendly. Cons: The delay on the machine might not have happened had there been more understanding on both sides about the installation process. Damage to the banister that hasn't been addressed.

I highly recommend Dominic’s Appliances. I initially ordered a washer and dryer from Lowe’s, but their delivery team refused to carry the units over the railing on my narrow spiral staircase. Dominic’s Appliances took my order knowing about this challenge, and their delivery and installation team handled it perfectly. They removed the old units, brought in the new washer and dryer, installed everything professionally, and made sure everything was working. On top of that, I paid about $200 less for the same appliances than I would have paid at Lowe’s. Excellent service, professional delivery team, and a much better overall experience. Highly recommended.