New England Appliance and More

I've been doing business with this place for many years. In recent year, I've been having trouble with my purchases breaking soon after warranty. The lady that answered told me Samsung products were a problem, breaking down. My call into them got escalated to a higher up. A lady that was full of BS, evasive, loves changing the subject, you name it. Don't buy anything from this place. They're nothing but trouble!!! Someone different is running it and the service has gone down hill. Unfortunately, it took me too many years to realize it!!!

⭐☆☆☆☆ — Zero Stars if I Could. Paid in Full. Three Weeks. No Appliances. No Answers. We purchased a stove and dishwasher from this store over three weeks ago — paid in full, two separate delivery windows confirmed, and we were assured everything was handled. It was not. Since then: no delivery. No communication. No callback. No refund discussion. Every call we make gets dodged or ignored. We are a household without a working stove or dishwasher because we trusted this store’s word, and that trust has been completely violated. The sales experience was smooth — because that’s where they want your money. The moment the transaction was complete, we became invisible. This is not a minor inconvenience. This is a failure to fulfill a paid contract, and it is unacceptable. To be clear about our next steps: if this is not resolved with a confirmed delivery date or full refund by this week, we will be filing a formal complaint with the Better Business Bureau and disputing the charge with our credit card provider. We will also continue to update this review publicly as the situation develops. We are not going away. We are documenting everything. To management reading this: you have our information. You know who we are. Do your job and contact us.

Highly recommend! Mary-Ellen and Beth went above and beyond to help me find the perfect refrigerator for my uniquely sized space. They were incredibly patient, knowledgeable, and genuinely committed to making sure everything fit just right. The entire experience was smooth, friendly, and accommodating from start to finish. It’s rare to find that level of personal attention and care these days. I’ll absolutely be coming back for all of my future appliance needs.

The glass had fallen out of my oven door, one thing led to another and by the time I was finished the whole door was in pieces and I was totally exasperated. I took it, in pieces, to New England Appliance. Larry (LJ) was awesome. He put it all back together, explained how to reset the hinge and even had me install the door in another oven, before bringing it home. Didn't even charge me extra for helping😁 I'm happy to have my oven back and grateful for the amazing customer service! Thank you so much!