A. Hatcher
This was the most insane experience I’ve ever had at a store.
I was checking out, and my total was $203.64. My card processed, the money immediately came out of my account, and my bank showed the transaction as completed. Then the register froze.
The manager, Veronica (I was told that was her name), walked up and, without explaining anything, said, “You have to leave without your items and without a receipt.” I honestly thought she was joking. I said I would just wait for the receipt, but she refused. She expected me to leave after they had already taken over $200 from my account.
I showed her my banking app proving the payment had gone through. I told her there were only three reasonable options: let me leave with my items, give me a receipt, or refund my money. Instead, she kept walking away, throwing her hands up, and insisting I wasn’t leaving with my purchase. Kathy was the only employee who stayed calm, acted professionally, and genuinely tried to help.
Finally I said I was calling the police so there would at least be a report if my money never came back. Funny how that’s when they suddenly got corporate on the phone, and corporate immediately told them I could leave with my items.
What makes this even stranger is they never offered to move me to another register. If they believed the payment hadn’t gone through, why not ring everything up again? Or if they thought a refund was processing, why not let me repurchase my everyday necessities while the refund was handled separately? Instead, they seemed more interested in making me leave than solving the problem.
On my way out, another customer told me something similar had happened to their elderly parents with the same manager, they still haven’t received a refund. Two different couples also stopped us in the parking lot to say they would have done exactly what I did and that the manager’s behavior was completely uncalled for. I really appreciated that support and sense of community from complete strangers.
As someone who manages employees myself, I was shocked by Veronica’s lack of professionalism. She was dismissive, rude, unwilling to communicate, and seemed to avoid resolving the situation. The overall behavior of the staff felt disorganized and left me questioning how this store is managed.
I eventually got my merchandise, but only because I stood my ground after my money had already been taken. The deals aren’t worth the headache, and I won’t be back.
This is the longest review I’ve ever written, but I hope it prevents someone else from going through the same experience. It was honestly traumatizing for my two young daughters to witness.
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This was the most insane experience I’ve ever had at a store. I was checking out, and my total was $203.64. My card processed, the money immediately came out of my account, and my bank showed the transaction as completed. Then the register froze. The manager, Veronica (I was told that was her name), walked up and, without explaining anything, said, “You have to leave without your items and without a receipt.” I honestly thought she was joking. I said I would just wait for the receipt, but she refused. She expected me to leave after they had already taken over $200 from my account. I showed her my banking app proving the payment had gone through. I told her there were only three reasonable options: let me leave with my items, give me a receipt, or refund my money. Instead, she kept walking away, throwing her hands up, and insisting I wasn’t leaving with my purchase. Kathy was the only employee who stayed calm, acted professionally, and genuinely tried to help. Finally I said I was calling the police so there would at least be a report if my money never came back. Funny how that’s when they suddenly got corporate on the phone, and corporate immediately told them I could leave with my items. What makes this even stranger is they never offered to move me to another register. If they believed the payment hadn’t gone through, why not ring everything up again? Or if they thought a refund was processing, why not let me repurchase my everyday necessities while the refund was handled separately? Instead, they seemed more interested in making me leave than solving the problem. On my way out, another customer told me something similar had happened to their elderly parents with the same manager, they still haven’t received a refund. Two different couples also stopped us in the parking lot to say they would have done exactly what I did and that the manager’s behavior was completely uncalled for. I really appreciated that support and sense of community from complete strangers. As someone who manages employees myself, I was shocked by Veronica’s lack of professionalism. She was dismissive, rude, unwilling to communicate, and seemed to avoid resolving the situation. The overall behavior of the staff felt disorganized and left me questioning how this store is managed. I eventually got my merchandise, but only because I stood my ground after my money had already been taken. The deals aren’t worth the headache, and I won’t be back. This is the longest review I’ve ever written, but I hope it prevents someone else from going through the same experience. It was honestly traumatizing for my two young daughters to witness.
