Don's TV & Appliance Inc

Shoutout to Don's! I bought a washer and dryer set from Don's a little over a year ago, and just my luck, the washer ended up needing both a new water pump and control board. Since it was past the one-year warranty, I figured I'd be paying for the repairs out of pocket. To my surprise, Don's was able to pull some strings and get everything covered, and it didn't cost me a penny. As a contractor, I know manufacturers usually aren't very flexible when it comes to warranties, especially after they've expired. That's why I was so impressed that Don's went the extra mile to help me out. Customer service like that is hard to find these days. They've definitely earned my business, and I'll be buying all my future appliances from them. Thanks again, Don's!

We have purchased our appliances at Don’s for many years. We have always had good service but recently had the pleasure of Caleb coming out to service our refrigerator. He was the best service tech we have had by far. He is knowledgeable, friendly, works quickly and efficiently and cleaned up so well after service was complete. We will ask for him specifically if we need to have a service call again.

I’ve worked with Chance Schultheis at Don’s TV and Appliance for over five years now, and he’s been consistently outstanding. Whether I’m buying for my own projects or bringing in custom home clients, Chance always takes the time to understand exactly what we need. He doesn’t just try to sell you the most expensive option or push inventory, he actually walks you through choices that make sense for your lifestyle and how the product will be used. What I appreciate most is how he guides the decision-making process. You leave confident that what you’re investing in truly matches your needs, not just your budget. In an industry where it’s easy to feel like just another sale, Chance stands out by building real relationships and delivering honest, thoughtful service every time. Highly recommend working with him.

I had a great experience with Don’s TV & Appliance in Tyler, Texas. Rudy was my sales guy, and he was knowledgeable, helpful, and made the whole process easy and stress-free. What really stood out was the service after the sale—it’s been outstanding. They’ve been responsive and truly care about their customers even after the purchase. The delivery team was also excellent—on time, professional, and very careful with everything. Overall, I highly recommend Don’s TV & Appliance, and definitely ask for Rudy!

Kim Tyler provides exceptional customer service! Kim Tyler at Don’s TV goes above and beyond to keep our account straight and everything running smoothly. She’s professional, friendly, and always quick to help with any questions or issues. It’s such a relief knowing she’s on top of things. Truly excellent customer service! Highly recommend working with her and the team at Don’s TV.