Warehouse - Standard TV & Appliance

The fridge at one of my properties went belly-up and the quickest any of the major chains was going to be able to get a replacement was in ten days IF I was lucky. The same major chain (rhymes with Gnome Repo) has previously left me hanging for a month plus on one of those "we'll get it to you in ten days" orders, so like... not a reassuring option. Anyway, Standard had the fridge in stock and set me up with a delivery date in a few days, and did it all via text in under 20 minutes. Super efficient both in ordering and (I've ordered from them before, back when Gnome Repo let me down hard) also super efficient in delivery. 10/10, I need to remember to turn here first for all appliances going forward.

My parents recently purchased a refrigerator from Standard, with delivery on 11/29/24. During installation, screws were stripped for the upper right door handle and bottom freezer door handle which broke the handles. The service person called to request new handles. The ice maker does not work either. After 5 phone calls between 12/1-12/15, no one will take responsibility for the defective refrigerator, the new handles and assembly kits were never ordered, and my parent have gotten nothing but run around, fingers pointed at other people, with zero action by anyone. Today one handle arrived with dings, scratches and no assembly kit. We went to Standard and my parents were willing to pay more for a better product and better service than a big box store. We are almost a month in and have a defective refrigerator and no one at Standard seems to care. Neither I or my parents would recommend Standard to anyone I know.

I expected the wait time of 3 - 5 months, no worries. Then it takes 6 months to get my appliances and then they can't supply me with a bathroom when I need to go. You are in a very sketchy part of town, why would you NOT supply your customers with a safe place to go to the bathroom? The lady at the counter was neither rude nor cheerful. Someone should make sure she knows she is the last person someone buying from Standard TV and Appliance is going to have contact with. She is the final impression before a review is written. The shopping part was fine and ok, the wait was excessive but things happen. I Will never shop here again because of my final contact.