Clive Coffee

I first visited Clive Coffee for a home barista class, and that experience quickly turned me into a loyal customer. The class was approachable, informative, and genuinely helpful for improving my espresso skills at home. I’ve since purchased a new grinder from them, and the team has been incredibly knowledgeable and generous with their time. They’re always happy to answer questions and offer practical guidance for dialing in my home brew setup. If you’re building or upgrading a home coffee bar in Portland, I highly recommend Clive Coffee.

Didn't want to give 4 stars, but I'd say it's 4.5/5. Great customer service, I was able to call and get items redirected to pickup when some plans changed. I was also able to text them and coordinate pickup on the day I came in. I do, however, think they could be a bit more proactive checking in to see how the customer likes the product and how they're settling in. While the experiences I *did* have with their customer service were great, I do think they could have more touch points along the process.

A few months ago we decided to open a coffee cart and purchased a LUCCA A53 from Clive Coffee. After receiving the machine, we calibrated our grinder and began setting up our business. Shortly afterward, the machine developed a serious electronic control issue and became inoperable. Clive authorized a warranty repair and sent replacement parts (we paid for expedited shipping). A local authorized service center replaced both the CPU board and the control panel board. After the repair, we brought the machine home, pulled only two shots, and the machine failed again with the same intermittent electronic symptoms. We immediately notified Clive and provided video documentation. At that point, we had lost confidence in the machine's reliability and requested to return it. Clive ultimately accepted the return but deducted approximately $370 as a 12% restocking fee. They claimed when they received the machine, it worked perfectly. My concern is not that Clive attempted a warranty repair. My concern is that a restocking fee was charged after a new machine experienced a documented electronic failure, required replacement of major electronic components, and then failed again almost immediately after the repair. The machine's history included: * Documented CPU/control board failure. * Replacement of the CPU board and control panel under warranty. * Immediate recurrence of the malfunction after repair. * Prompt reporting of the recurring issue with video evidence. In my opinion, a restocking fee is appropriate when a customer simply changes their mind. It is difficult to understand why one would apply when the return resulted from a recurring defect that the warranty repair did not resolve. I've included videos showing the machine operating and then exhibiting the recurring failure so others can evaluate the situation for themselves.

I recently called Clive Coffee for help selecting an upgraded espresso grinder to optimize my workflow. The team patiently worked with me to answer all of my questions over a call that lasted about 25 minutes, and provided great guidance and insights that really met my needs without over selling me on extra upgrades. This was a refreshing experience compared to calls with many of their competitors, as I didn’t feel any pressure to make a purchase despite the time they committed educating me as a consumer. I also feel confident in their support model and quality standards for how they select what product they carry. I am excited for my new Eureka Atom W65 to arrive and significantly speed up my workflow. Thank you so much!

My experience with Clive coffee has been amazing. The Profitec Pro 600 (It was renamed last year to Ride) has a high end feel and polished finish. I’ve had it for 3 years now and it works like the day I bought it. I couldn’t be more happy with how my morning feels and I’m always getting complements on the vibe the machine adds to my space. The machines are great but customer service is really where Clive pulls ahead of the competition. If you want to be supported not treated like a number this is your stop. I wouldn’t hesitate to refer them to my friends and family. Thank you Clive Coffee for a more sophisticated and delicious morning!