Clive Coffee

I first visited Clive Coffee for a home barista class, and that experience quickly turned me into a loyal customer. The class was approachable, informative, and genuinely helpful for improving my espresso skills at home. I’ve since purchased a new grinder from them, and the team has been incredibly knowledgeable and generous with their time. They’re always happy to answer questions and offer practical guidance for dialing in my home brew setup. If you’re building or upgrading a home coffee bar in Portland, I highly recommend Clive Coffee.

From Breville to the Profitec Move. I wanted a “manual” experience so that I could learn, take on the hobby, and develop some skills. There’s nothing wrong with the Breville Barista models I’ve owned before, but I yearned for more control. The “Move” fits me wonderfully! I’ve owned it for about 6 weeks now and use it multiple times a day for flat whites, Americanos, and white chocolate mochas. It’s built like a tank, has enough automation (love how it turns itself on and off), and makes killer espresso! So glad I made the “Move” and so happy with the Clive experience!

After a frustrating experience with another retailer that involved two damaged espresso machines, buying my ECM Technika VI from Clive Coffee was a completely different experience. From the beginning, Clive was responsive, knowledgeable, and genuinely helpful. My machine was packed and shipped with obvious care, and even with standard shipping it moved incredibly quickly. More importantly, the support did not stop once the order was placed. Clive immediately provided detailed resources on setup, water quality, dialing in espresso, cleaning, and long-term maintenance. That level of follow-through matters when you are making a major investment in a machine you expect to own for many years. They do not just sell espresso equipment—they help you understand it, get better results from it, and take proper care of it. After what I dealt with elsewhere, Clive restored my confidence in buying a premium machine online. They have earned my trust, my recommendation, and my future business.

A few months ago we decided to open a coffee cart and purchased a LUCCA A53 from Clive Coffee. After receiving the machine, we calibrated our grinder and began setting up our business. Shortly afterward, the machine developed a serious electronic control issue and became inoperable. Clive authorized a warranty repair and sent replacement parts (we paid for expedited shipping). A local authorized service center replaced both the CPU board and the control panel board. After the repair, we brought the machine home, pulled only two shots, and the machine failed again with the same intermittent electronic symptoms. We immediately notified Clive and provided video documentation. At that point, we had lost confidence in the machine's reliability and requested to return it. Clive ultimately accepted the return but deducted approximately $370 as a 12% restocking fee. They claimed when they received the machine, it worked perfectly. My concern is not that Clive attempted a warranty repair. My concern is that a restocking fee was charged after a new machine experienced a documented electronic failure, required replacement of major electronic components, and then failed again almost immediately after the repair. The machine's history included: * Documented CPU/control board failure. * Replacement of the CPU board and control panel under warranty. * Immediate recurrence of the malfunction after repair. * Prompt reporting of the recurring issue with video evidence. In my opinion, a restocking fee is appropriate when a customer simply changes their mind. It is difficult to understand why one would apply when the return resulted from a recurring defect that the warranty repair did not resolve. I've included videos showing the machine operating and then exhibiting the recurring failure so others can evaluate the situation for themselves.

My experience with Clive coffee has been amazing. The Profitec Pro 600 (It was renamed last year to Ride) has a high end feel and polished finish. I’ve had it for 3 years now and it works like the day I bought it. I couldn’t be more happy with how my morning feels and I’m always getting complements on the vibe the machine adds to my space. The machines are great but customer service is really where Clive pulls ahead of the competition. If you want to be supported not treated like a number this is your stop. I wouldn’t hesitate to refer them to my friends and family. Thank you Clive Coffee for a more sophisticated and delicious morning!