Riegelmann's Appliance

I purchased a brand-new Speed Queen gas dryer from Riegelmann’s Appliance. After it was professionally installed, it did not heat or work properly. I called Riegelmann’s immediately, but despite the dryer being brand new, they couldn’t send anyone out for two days. When their technician finally arrived, he confirmed there was a problem but told me it wouldn’t be taken care of until the following week. This was going into a holiday weekend and the start of the school year with children at home. I called the store to ask what they could do to help. After I explained the situation, I was met with silence and told they would call me back Monday so we could “figure it out.” There was no urgency, compassion, or concern that they had sold me a brand\-new appliance that didn’t work. I ultimately went to the store later that day and returned the broken dryer. Only then did I receive an apology. A defective appliance can happen. What earned this one-star review was how the situation was handled. When someone purchases a brand-new appliance, they should not be left without a working unit for an extended holiday weekend and treated as though the inconvenience is simply their problem.

I had a wonderful experience with J.J. at Riegelmann's Appliance. I purchased 2 appliances online. J.J. was so patient and kind to me as I ordered these items through your website. I’m not that savvy ordering anything online. He deserves a Gold Medal for such wonderful customer service. The deliverymen were awesome, pleasant and professional. They answered all my questions even though my neighbor kept pestering them. I highly recommend Riegelmann's Appliance for all your needs.

I have bought several appliances from Riegelmans. Their sales people are helpful and respectful. I have never felt pressured to make purchases—or to spend more than I’d intended. The service department is just as wonderful. They know what they are doing, they give accurate assessments of the problems, the prices for repairs, and the timeline for the completion of the repairs. I will continue to support this great local business.

After turning gas oven on, I smelled gas throughout my house, so I called a repair company. They said I’d need to have gas company respond and check for leaks first. After that service, I remembered I’d bought my over range m/w, from Riegelmann’s & had been happy with that service. So I contacted the store & explained my issue. The service dept offered some dates/times & I picked the soonest one. On the scheduled day, their service tech, Alec, notified me that he was on the way & when he got to my place he introduced himself, and explained what he was going to do. He diagnosed the issue of my 20 yr old Amana gas slide-in range and quickly replaced the igniter. I also asked if it was possible to get glass panel on oven cleaned or replaced. He said shop did it for additional fee. Then I asked if he could fix the oven light, as it didn’t always work properly. He needed to order the part, and returned to replace the entire fixture a week, later when part was available, (no additional service fee was charged).. He also reinstalled the oven door after the glass was cleaned. I couldn’t help myself and asked if he had time to fix loose door handles on my Amana refrigerator. He took care of that issue, & added missing rubber “feet” on stove grates, (I’d thought of that at 1st visit). I couldn’t have been more satisfied with his work & am glad I remembered Riegelmann’s. Family Owned, Family Pride, Shop there before the big box stores, they’ll take care of you!

I decided what I WANTED BEFORE GOING IN. I WANTED small local store where they have them on the floor and guess what? Riegelmann’s had it, in store, exactly what I was looking for. Sales person (Zander) was a great help. He explained the function of the different models and advice was best for what needed. I agreed and the installers (Apex) called and set up appointment the next day.. Everything was order and installed within 24 hrs. That was amazing, I DON’T think that has happened to me in years. What a great feeling. Will certainly use them again. Great service!,