8/7/2026- Update: This review has been downgraded to a 1 and I'd give zero stars if I could. After the great experience I had with my washing machine I contacted them to purchase a AC unit.
Unfortunately Glenn wasn't working on the days that I called and I was handed off to Nick. He was extremely short, told me he didn't know much about them, but that I needed to call another company to come and measure first before we could order the unit. He also confirmed this same company "Portland Installations" would install the AC. When I contacted them, they were surprised as they don't install ACs or even measure for them. They were questioning why DeWhitts would have told a customer to call them. So, when I called back to speak to Nick, I had to leave a message. I waited 5 hours with no call back. When I called the store again, he answered the phone. I said who I was and why I was calling back, that I had left him a message. He shouts into the phone, "Well did you get the measurements?" I said no, the company you referred me to doesn't even do that and they were surprised you told me to call them. He got very defensive, started grumbling, and said well we won't order or sell you an AC unit until you get measurements. I told him I'd taken my own, have the model number and specs of the unit I currently have, and know exactly what I need. Then he started to get really mad and said again, we will not order this unless you have exact measurements and furthermore if you order the wrong product it is not returnable or exchangeable! Then I demanded to know how exactly I was supposed to get these measurements?! He yelled out the name of another company, and I told him I had already called and secured another installation company to do this work—and that when I ordered the AC unit, I was going to ask them to ship it to their office location. Then he got even madder! He said, "We don't do that" and "We only order these units in batch orders," and on and on and on. I finally stopped him and just said, "Oh I see then, so you don't want my business right?" He started rambling out model numbers of GE units that weren't even on their website, then he says the stuff on their website is automatically put there by the manufacturers and they have no control over it. And bottom line is they can't get anything shipped until mid-September. At this point I was so disgusted I just told him to email me the models he was looking at and I hung up. I myself have worked in Customer Service for my entire 40-year career. I have NEVER EVER had a salesperson act so insanely RUDE and obnoxious! So I just spent my $2,500 elsewhere and I will NEVER do business with DeWhitts again!
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Ironically I found DeWhitts from Ai and I'm very thankful I did. I just purchased a new washing machine from them (over the phone) and arranged for it to be delivered and installed. (4 days- quick!) I have had the WORST experiences purchasing appliances from the big chains. Property damage, damaged products, horrible delivery teams. This experience was just amazing. They had the model I wanted in stock, it was on sale. Glenn helped me with the purchase and explained the delivery process. The drivers called at the exact time they were supposed to. They were both extremely professional, quick and efficient and took every care possible not to scratch walls or damage anything.
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8/7/2026- Update: This review has been downgraded to a 1 and I'd give zero stars if I could. After the great experience I had with my washing machine I contacted them to purchase a AC unit.
Unfortunately Glenn wasn't working on the days that I called and I was handed off to Nick. He was extremely short, told me he didn't know much about them, but that I needed to call another company to come and measure first before we could order the unit. He also confirmed this same company "Portland Installations" would install the AC. When I contacted them, they were surprised as they don't install ACs or even measure for them. They were questioning why DeWhitts would have told a customer to call them. So, when I called back to speak to Nick, I had to leave a message. I waited 5 hours with no call back. When I called the store again, he answered the phone. I said who I was and why I was calling back, that I had left him a message. He shouts into the phone, "Well did you get the measurements?" I said no, the company you referred me to doesn't even do that and they were surprised you told me to call them. He got very defensive, started grumbling, and said well we won't order or sell you an AC unit until you get measurements. I told him I'd taken my own, have the model number and specs of the unit I currently have, and know exactly what I need. Then he started to get really mad and said again, we will not order this unless you have exact measurements and furthermore if you order the wrong product it is not returnable or exchangeable! Then I demanded to know how exactly I was supposed to get these measurements?! He yelled out the name of another company, and I told him I had already called and secured another installation company to do this work—and that when I ordered the AC unit, I was going to ask them to ship it to their office location. Then he got even madder! He said, "We don't do that" and "We only order these units in batch orders," and on and on and on. I finally stopped him and just said, "Oh I see then, so you don't want my business right?" He started rambling out model numbers of GE units that weren't even on their website, then he says the stuff on their website is automatically put there by the manufacturers and they have no control over it. And bottom line is they can't get anything shipped until mid-September. At this point I was so disgusted I just told him to email me the models he was looking at and I hung up. I myself have worked in Customer Service for my entire 40-year career. I have NEVER EVER had a salesperson act so insanely RUDE and obnoxious! So I just spent my $2,500 elsewhere and I will NEVER do business with DeWhitts again!
************
Ironically I found DeWhitts from Ai and I'm very thankful I did. I just purchased a new washing machine from them (over the phone) and arranged for it to be delivered and installed. (4 days- quick!) I have had the WORST experiences purchasing appliances from the big chains. Property damage, damaged products, horrible delivery teams. This experience was just amazing. They had the model I wanted in stock, it was on sale. Glenn helped me with the purchase and explained the delivery process. The drivers called at the exact time they were supposed to. They were both extremely professional, quick and efficient and took every care possible not to scratch walls or damage anything.
