Discount Appliance & Mattress Outlet Inc

I’m not the type of person to ever leave a review and on top of that a bad review. I do not recommend this place.. bought the washer back in March and was only good for a week, called the store back to let them know and they said they would send out a technician and it’s been 2 months but he never came out… called back the store about 3 weeks ago to let them know that the washer was still not working and then talked to the manager after going back and forth and he decided it would have to be replaced. Never got back to me again and then I decided to text him and ask when it would be replaced or if not I would need a refund. He said he would be in on fri or sat, brought the washer to the store and requested a refund and the store employee said we do no refunds and that a technician would be out Monday. I told him I have the washer outside and I just want my money back at this point. I have over a month going to the laundromat because a washer I bought doesn’t work. Employee got smart and said I’m the one who decided it needed to be replaced. I said no and showed him the text messages I had with the manager. Long story short I never received a refund and he gave me another washer I clearly did not want. In the future I’ll stay away from these shady places. I only put a star to leave the review but this place deserves NONE.

I am leaving this review to support my son and daughter-in-law after they went through an unacceptable experience with this company. They had just moved into their first home when the washer they purchased from this company flooded the upstairs and caused serious water damage all the way down into the garage ceiling. It was heartbreaking to see them so stressed so early into homeownership, especially over something that should have been simple. Following the incident, my son and daughter-in-law requested that I come to town to help them through this mess. When I arrived to help them manage the situation, I was shocked at how poorly everything had been handled. I was told not only had this damage occurred but the washer also showed up dirty. My DIL said it was still holding water, pet hair, and debris so she suspects it had clearly not been properly cleaned or inspected. The day after the flooding, they contacted the company first thing in the morning. They didn’t show up until well after 5 PM. Not once did they acknowledge the damage their washer had caused. Instead, the person argued for over an hour, refusing to take responsibility until finally admitting the issue came from the machine. That admission came only after fully dismantling it and allowing the floors to be covered in water… again. Throughout the visit, I was treated with disrespect. The technician was dismissive, dishonest, and clearly hoped we’d back down. He even lied and claimed he had run a full test cycle at installation. My DIL was standing there when he flipped it on for just a few seconds and called it good the day he installed it. This entire ordeal has been unacceptable. As someone who came to support her family through this mess, I was appalled by how we were all treated. I wouldn’t recommend this company to anyone. Find someone who actually values the people they sell to. This is my son and daughter-in-laws experience, as well as, mine. This review is my opinion.

STAY AWAY! Eight days after our daughter and son-in-law purchased a washer and dryer from this business, and on the first day of use, the washer flooded the upstairs of their new home destroying the ceiling in their garage. We all understand things happen; however, it is the lack of responsibility this company failed to take that causes to make me leave a bad review. This company was notified immediately, when the tech came out to look at the issue, he was disrespectful and first denied that the washer was the problem. He finally admitted, after an hour arguing and watching water come out of the front of the washer, that the washer had caused the flooding. When my son-in-law called the business after the tech left, he was not offered a refund and/or any monies to help repair the damage to the house. A company should stand behind their product and offer a refund. Also, when their product, on the first day of use, causes damage they should at least offer to pay something towards the damage. STAY AWAY! I would not want anyone else to have to go through what our daughter and son-in-law are going through now. Spend your hard-earned money somewhere that will stand behind their product! **This is based on my experience.

I’m giving this company one star solely to leave this review. I strongly urge anyone in the market for a washer or dryer to avoid doing business with them. My husband and I recently purchased our first home. Just eight days after moving in, the washer we bought from this company flooded the upper level of our house, causing significant water damage that seeped through the floors and into the ceiling of our garage. As shown in the attached photos, we are now facing expensive repairs, ones that are a direct result of this company’s negligence. From the start, the experience was unacceptable. The washer arrived in unsanitary condition, with visible dirt, dog fur, and water still inside the drum. I spent time wiping it out and trying to clean it before we could even consider running a load. The delivery process was just as careless. The employee dropped off the appliances in the middle of our driveway once he learned the appliances needed to go on the second level of our home. He said I would need to find someone to provide help. He left to complete a different job, leaving the appliances in the driveway. I should also mention, it was about to rain. I recruited a friend to help me move them into the garage until he came back so that they would not get water damage from the rain. When the flooding occurred, we contacted the company immediately the next morning. They did not arrive until after 5:00 PM and made no acknowledgment of the damage their machine had caused. For over an hour, they insisted the washer wasn’t the issue. After dismantling it completely, they eventually concluded that the problem did originate from within the machine. In my view, any refurbished appliance should undergo thorough inspection and testing before being delivered to a customer’s home, something that clearly did not happen here. What’s worse is the lack of professionalism throughout the interaction. The technician lied multiple times, including claiming he had run a full cycle during installation. I was present and watched him briefly start the washer to show water came out, then immediately stop it and tell me we were good to go. The level of disrespect shown to me, my husband, and my mother-in-law during the entire exchange was absolutely unacceptable. This experience has been incredibly disappointing, both due to the damage caused and the company’s complete failure to take responsibility. I would not recommend this business under any circumstances. Choose a company that stands behind its products and treats customers with integrity. This review reflects my honest experience and my personal opinion.