Furniture Plus Inc

My experience with Furniture Plus was extremely disappointing. When customers purchase furniture, they expect quality products, fair treatment, and a company that stands behind what they sell. Unfortunately, this experience did not meet those expectations. The overall customer service and experience left a lot to be desired. A furniture store should provide a welcoming environment, helpful assistance, and confidence that customers are making a good investment. Communication, professionalism, and attention to customer satisfaction are extremely important in this industry. Unfortunately, this experience did not reflect the level of service that customers should expect when making a major purchase. Overall, Furniture Plus receives one star based on my experience. Improvements are needed in customer service, product quality, and creating a better experience for customers from start to finish.

I was at the gas station and when I got out of my car I smelled a cigarette and said "wait, what?" And oh surprise one of your drivers was smoking a cigarette inside the truck and right next to the gas pump and by the way I was also putting gas in my car, I think it is completely irresponsible to put the lives of others at risk like this

I can always count on a good, comfortable experience when we do business with Greg Popkin and his Company! Honest, hard working people. Great Furniture lines! Shout out to Roy and Dominique today for going the extra mile to ensure a delivery experience! Greg has been in business for 45 years for a good reason. Love Furniture Plus in Jacksonville!

I don’t usually write reviews but this is an unusual case so I have to. Our chaise cover ripped so we asked for a replacement. After about two years and three attempts at getting this replacement we finally got it (we weren’t trying very hard to get it, this last time though we stayed on top of Furniture Plus about it). Once the new cover came in I went into the store to get it and the woman goes into a back room and returns with the cover in a McDonald’s bag. It was actually hilarious and I was laughing pretty good about it because it is just so odd. Even the woman who gave it to me told me she had no idea why it was in the McDonald’s bag. But when I took it home a family member pointed out a grease stain on the bottom of the bag. After that I was a little grossed out. I checked the chaise cover and there was no stain, the stain didn’t seep through the bag either thankfully. What kind of business practice is that? Why even put it in a bag at all? Just hand me the cover. I don’t want my new cover in your bag your lunch came in an hour prior.