Furniture Fair

Furniture Fair has a large selection of furniture and offers many different styles and options for customers to choose from. However, my overall experience was disappointing and did not meet the expectations I had going into the store. While the selection may be appealing, the customer service and overall buying experience left a lot to be desired. Purchasing furniture is a major decision, and customers should feel confident that they are receiving quality products, helpful service, and a smooth process from start to finish. Communication, attention to customer concerns, and the overall experience need improvement. A furniture store should focus on making customers feel valued and supported, especially when they are making a significant purchase. Overall, Furniture Fair receives two stars based on my experience. The store has potential because of its selection, but improvements are needed in customer service, communication, and the overall customer experience.

I would like to take a moment to recognize the outstanding customer service provided by the President of Furniture Fair in Jacksonville, NC. Despite the unfortunate situation of my king-size headboard detaching from the frame,the level of care and attention I received truly stood out. After I contacted the store, they quickly arranged to pick up my headboard and order the necessary replacement parts. While there was an issue with the item upon return and it sustained additional damage, I was highly impressed by the professionalism, responsiveness, and commitment shown by leadership in addressing the concern. The president demonstrated genuine concern, accountability, and a strong dedication to making things right. It is rare to encounter leadership so directly involved and invested in customer satisfaction. Their willingness to resolve the issue and ensure a positive outcome speaks volumes about the company’s values and integrity. Despite the initial challenges, the exceptional service and follow-through turned the situation into a positive experience. I truly appreciate the effort and would recommend Furniture Fair for their commitment to standing behind their customers.

The WORST QUALITY STUFF!!! My partner and I have bought a mattress and bed frame from this place and with in a year the mattress is shot and after spending 2 grand!! on a bed frame in 2 months the center supports snap from under us and before that it creaked like crazy! We are not extremely large people I weight 230 and my partner 150. We do have a new born so we are on and off it a lot but come one in 2 months and bed frame is already unusable!! We tried calling and I went back to the store probably 10 times to exchange it or return it but they just keep sending people out to try and fix it. One of the people that came out told us that because it has wood in the bedframe it is going to creak… I said that should be something they tell us before we spend $2,000 on a bed frame and that it did not creak when we tested it in the store. If I knew it would have creaked I wouldn’t have bought a loud bed frame with a new born in the room! My mother also bought a 4 grand couch from them and it was broken within the year too. So if you get something from here yes it may look nice but it is complete crap. Cheaply made with still high prices!