Drimmer's Electronics

AC they installed broke after a couple weeks. We request a replacement. Over the phone I’m given a three hour window when they’ll show up. I’m at work during the window, but I’m told I’ll get a call when technician is on their way. Okay no problem. Technician calls once he’s already at my building though. I tell him I can be home in 15 min. That doesn’t work for him so we reschedule next day for 2pm. Next day I try to confirm appointment but can’t reach anyone. I come home at 2pm anyway. No one shows up. Following day I get a call while at work from a technician outside my building. I’m surprised since no one reached out saying we rescheduled for today. I hurry back home while customer service leaves a voicemail scolding me for keeping the technician waiting. Luckily the technician stuck around. Replacement itself went smoothly and the technician was pleasant. tldr: Scheduling was really painful. Please give people a heads up when technician is heading over. Also confirming the appointment helps avoid wasting technician and customer time.

Bought three appliances from them. The fridge was not working properly from day one. Not the stores fault. I finally got a replacement they set up a delivery and removal. No one mentioned any money to be paid. Upon delivery I got asked for money. I called the store to discuss got yelled at and hung up on. Then got a phone call from the delivery people being yelled at. Was very unprofessional I paid the first time why would I be responsible to pay again. I told them to take it up with the refrigerator company. All in all not a great experience.

We needed to replace a 25 year old built-in Monogram refrigerator. Our salesman, Shaya, was very helpful and responsive in finding us a replacement. Drimmers sent a crew to confirm that the replacement could be brought up to and in our apartment -- which it could not. Shaya then explored other alternatives with us and we ultimately settled on a Sub-Zero with the same footprint but which could be partially disassembled in order to bring it into the apartment. Drimmer arranged all the details and the installation was ultimately a success. And for all of this, the Drimmers all-in price was the best available, with no hidden extras.

I bought a new $12000 Wolf microwave oven from Drimmers. They took a long time to deliver it and when they installed it, it was a broken old model that didn’t work since day one. When I called them, they refused to change it and wanted to have it fixed. I told them I should not have to fix something brand new abd so expensive. I had to call the Subzero corporate offices and ofcourse they did change it inmediatelly. When I saw the new microwave I realized the one Drimmers had installed was a very old model. Drimmers is NOT a very trustworthy company. I will never buy anything from them again.

When I renovated my kitchen back in 2013, I had a great experience. So when my dishwasher went kaput a few months ago, I went right back to Drimmers. First off, they accommodated my tight schedule that day, squeezing me in before I had to leave the house for a few hours at 2pm. Huge. Second, it was a complicated installation as I had an existing wood panel that did not truly fit the new washer. It sort of fit but took a LOT of adjusting. (So much adjusting that just when we thought we had it right, we didn't, and Alex--the amazing technician--had to come back at 8pm ON A FRIDAY NIGHT to make one small adjustment to make it work.) I was SO thankful for this (and for sure thought he would not come back and I wouldn't have blamed him) because the new washer was stuck WIDE open and would have driven me crazy until Monday when someone could come back. 5 stars. Alex deserves a medal for his kindness and dedication.