Kirch Appliance Inc

I bought a Speed Queen washer in 2022. I love the machine, but we had to have Kirch come out and service the lid locking mechanism four times in four years. Nick was our tech each time, which I appreciate rather than having to explain the issue to someone new every visit. After the fourth visit, Nick took the initiative and ordered a new board for the washer to see if that would keep us from constantly having this lid locking issue. I really appreciated him stepping up and trying to help me out rather than just coming out and doing the same fix every year.

I dropped off my old A/C unit which was >45 yrs old, yet still working. I was told it probably was so inefficient it wouldn't be worth fixing, and to get a new one. Parker and Christian were both super helpful on their phone center, and said they have a truck come to haul off A/C units and other appliances which are beyond useful service life. The parts are recycled as much as can be, to add life to the flow of raw materials that feed our economy. To top it off, Christian approached me as I wrote this 5* review in my car, before dropping off the unit, and asked if I was the one who just called to drop off an older A/C unit. I said 'yes' & he offered to carry it to their garage for me, to be recycled. Which he did, with a broad smile. How great is that for vehicle to shop service?