Austin's Appliance

I'm still in their parking lot. I really wanted a Speed Queen washer so I went to Austin's showroom. I asked the sales girl where I could find the lint filter and she said it was behind the lower front panel. I asked if she could remove the panel so I could see it and assess how easy it would be to clean it but she didn't know how. So I asked if there was anyone in the building who could do this and she went to the back to talk to the owner. She came back to the showroom without the owner who told her to find me a video. After waiting a while for the salesgirl to find a video I asked if the owner could just come out and resolve this himself. She said no, he just doesn't do that. If they don't even care about the customer when we're trying to buy something then I can imagine how little they care when you're out the door and heaven forbid need service.

Ordered for delivery 3 weeks in advance. Called to verify a couple days before delivery and they said it was good to go. The day of delivery they told me they had staffing issues and were unable to deliver it. Was able to get them to drop it in the driveway but had to get it inside and installed myself. Told them when I purchased it I wanted all the install hardware, but when they dropped it off I was told I didn’t purchase the steam hookup for the dryer. Staff was friendly and delivery driver was extremely helpful, but overall not the best experience.

This place is the best! After years of buying appliances from big box stores, we have been buying from Austin's Appliance and couldn't be happier. We have bought dishwashers, a refrigerator, and a microwave from them. The customer service is incredible. They are friendly, knowledgeable, and just a lot of fun to be around. I can't recommend them high enough! Do yourself a favor and buy your appliances from them!