Sheldon Charles
TERRIBLE CUSTOMER SERVICE. Let me paste the email they sent me but firstly, I recently got out the military and the transition has been hard. I asked them to extend me a month for their appliances (with a dryer that doesn't work after a second replacement by the way) and the morning that day came, this predatory sounding email came from them. They didn't even ask if I was ready to pay which I was. Terrible customer service for that. Here's the email.
Hello Sheldon,
Your rental account is over two months past due, and you are on the list for repossession. Please be aware that an additional $20 fee is added each time a letter has to be taken to your door.
The best way to resolve this is to respond immediately to address this and prevent your account from defaulting - which will lead to additional fees and further legal action.
I would like to help you get your account back in good standing, however, ignoring our attempts to contact you limits your options tremendously.
As a small business, we simply cannot allow you to continue to possess our machines without paying for the service being provided to you.
Are you able to make a payment today, or when can we pick up our equipment?
Read full review
TERRIBLE CUSTOMER SERVICE. Let me paste the email they sent me but firstly, I recently got out the military and the transition has been hard. I asked them to extend me a month for their appliances (with a dryer that doesn't work after a second replacement by the way) and the morning that day came, this predatory sounding email came from them. They didn't even ask if I was ready to pay which I was. Terrible customer service for that. Here's the email. Hello Sheldon, Your rental account is over two months past due, and you are on the list for repossession. Please be aware that an additional $20 fee is added each time a letter has to be taken to your door. The best way to resolve this is to respond immediately to address this and prevent your account from defaulting - which will lead to additional fees and further legal action. I would like to help you get your account back in good standing, however, ignoring our attempts to contact you limits your options tremendously. As a small business, we simply cannot allow you to continue to possess our machines without paying for the service being provided to you. Are you able to make a payment today, or when can we pick up our equipment?
