Appliance Outlet Texas Spring

I recently purchased an LG washer and dryer from Appliance Outlet North Houston. My salesperson was Rusty. While I am satisfied with the performance of the washer and dryer so far, I was disappointed with several aspects of the overall purchasing experience. First, I left the store believing I was purchasing the same model I had seen on the showroom floor. The unit I viewed had features that stood out to me, including the digital display and covered detergent and fabric softener compartments. During the sales process, I was shown information on a computer and ultimately purchased the LG 8400 series. After the purchase, I realized the showroom model I had been looking at was actually the LG 8600 series. To add to the confusion, another salesperson later informed me that there are warranty differences between the two models. I don’t feel the differences in features, model numbers, and warranty coverage were clearly explained during the sales process. Had I fully understood those differences, I would have liked the opportunity to make a more informed decision before completing my purchase. I was also told that my appliances would be delivered the next day. However, the delivery did not occur as promised and was pushed back an additional day. While a one-day delay may not seem significant, it was inconvenient because I had planned my schedule around the delivery date that was originally provided. Again, my concern is not with the LG washer and dryer themselves, as they have performed well. My concern is with the communication surrounding the sale, the explanation of the different models and warranties, and the missed delivery commitment. I am sharing this feedback in hopes that management will improve communication and customer expectations throughout the sales and delivery process. Customers making a major appliance purchase deserve clear information and accurate timelines so they can make confident decisions. Thank you.

From a real customer: this has been my terrible experience with this store. We bought a Maytag refrigerator ($1200.00) from them exactly two months ago. When purchasing it, I specifically asked if the appliance was only scratched and dented, and if everything was fully functional. I was assured that it was working perfectly and only had cosmetic damage. Exactly one month after purchase, the freezer started building up an excessive amount of ice, and then the refrigerator section slowly stopped working. The worst part is that it doesn’t suddenly break — it slowly loses temperature, so by the time you realize there’s a problem, all your groceries are ruined. I lost around $300 worth of groceries the first time. The store told us to contact Maytag directly because of the manufacturer warranty. We did. The technician came, diagnosed a faulty sensor, and told us to unplug the refrigerator. Once unplugged, all the built-up ice melted onto my wood floors, causing water damage and staining. We had to pull the refrigerator out, dry everything, and deal with a huge mess in the kitchen. The sensor was replaced, and we thought the issue was fixed. Today — exactly one month later — the SAME problem is happening again. Excessive ice buildup in the freezer, refrigerator section failing again, and more groceries ruined. At this point, I’ve lost at least $500 in food alone, not counting the damage to my floors and the stress of dealing with this over and over. I even purchased the extended warranty, and here I am, two months after buying this refrigerator, still WITHOUT a working fridge and waiting for another service appointment. Please don’t tell customers “it’s Maytag’s problem.” When these refrigerators are received and resold, there is already documentation about the appliance’s history and issues. This was not simply a scratched-and-dented refrigerator — this was a defective appliance being sold as functional. My honest advice: buy new. The $600–$650 I thought I was saving has already turned into a much bigger financial loss and an ongoing nightmare. Brand-new refrigerators sold through regular retailers usually do not go through this kind of repeated failure within two months. I’m sharing this because I wish someone had warned me before I made this purchase.

Horrible experience!!! Employees that work there lie to your face. Read your contract twice before signing. They will give you a price but if you don’t read you contract carefully you will be charged thousands extra. I purchased a refrigerator for 1,600 with no interest as long as it’s paid off within 6 months. The contract states if I don’t pay it within the six months I would have to pay $5,000. When I got my email to pay my first payment I noticed my purchase price changed to $1,936. I was told the finance company charges extra charges. I had asked the employees before purchasing if there were any additional fees and they replied “No”! Be careful because the one item you are purchasing from there will cost you more than brand new if you don’t read your contract. The contract is a link they send to your phone and they know people don’t read everything in the small letters.

Be careful when you are given a price check your receipt. When I was quoted and then given the total I was like whoa that jumped and he told me it was the delivery and taxes. I was like ok and never looked at the receipt until I used my invoice to call because my washer is off balance. And to this day they still have not come to balance my washer.