Renova Appliance Center, Ltd.

This was my first visit to Renova based on a family member’s recommendation. I’m so glad I checked them out. Roger was incredibly helpful when I came in looking for a new refrigerator. He spent an hour answering my questions, offering suggestions and helping me find just what I was looking for while staying in my budget. I checked around to make sure I couldn’t find a better price and “all in” they were the lowest (including delivery, installation and haul away). I’ll be back next time I need an appliance.

I wish I wasn’t writing this review. The purchasing experience at Renova was actually smooth and positive, and I left feeling confident about the purchase. Unfortunately, everything after that has been the complete opposite. I bought a Speed Queen washer in late October, expecting a brand new, reliable machine. By January, the washer stopped working entirely. It is now April and the washer is still not fixed. Since it broke, I have been given the runaround between service and support with no clear answers, no real urgency, and no resolution. This is extremely frustrating for a product that was sold as new and premium. What is even more concerning is that the technicians who looked at the unit said it is showing issues consistent with a machine that has been used for a long time. That raises serious concerns about the condition of what I was sold as “brand new.” At this point: - The washer has been unusable for months - No proper repair or replacement has been completed - Communication has been inconsistent and unhelpful - This has caused ongoing inconvenience in daily life I expected much better based on my initial experience. A washer should not fail within a few months, and this situation should not drag on for this long. I am asking for a clear resolution on Speed Queens end since there is no warranty through the sale. Either replace the unit or fix it immediately but sadly I have yet to get it resolved by them or by the repair company. Based on this experience, I cannot recommend purchasing from here.

Renova Appliance is THEE place to go for all your appliance needs! Everyone is so friendly and professional and that is consistently too. Renova has a wide selection of brands and competitive pricing. Roger Cruz is my go to man and never disappoints with his knowledge and customer service. I have purchased four appliances via Roger and all top quality sale and delivery. Jimmy Barnett and Tony Butler excelled in recently installing a dishwasher. Renova Appliance look no further.

We had such amazing, quick service! We would definitely recommend and use this company again. We worked with Kevin and he was so great! We waited for 6 months from another company for an extra large refrigerator/freezer to fit our 66” in space, but then I reached out to Kevin and he said he could get me a fridge and he had it delivered within a month. He also drove all the way up to Dallas to deliver. We love our new fridge, it’s beautiful and I couldn’t be happier!