Nor-West Appliance Sales Inc

BUYER BEWARE!!!! Sure wish I had read all these terrible reviews before purchasing!! I bought a speed queen washer dryer ($4,500!) they delivered them and they are defective. Making a loud banging and now they don’t even turn on!! They will not return them and said I have to go through speed queen and take it up with them! I cannot believe this business would sell me broken machines and make me deal with fixing it. I expect if I spend almost 5k on a machine that it arrived in working order. I’m so frustrated, I do not have time to deal with scheduling repairs for a new set of machines. Terrible customer service.

I can't believe I didn't find this place earlier in life!! We were looking for a speed queen and called our normal appliance store and they were 3 months back ordered. I call and steve had over ordered bc he knows they are back ordered. Bought a stacked speed queen. On our way out he told us about induction ovensafter we inquired about what looked like an electric range... He never tried to sell or even upsell any appliance. Owner was so full of knowledgeable information! We are tried of getting ripped off by subzero and wolf. For sure we are going to be buying our next fridge and ranges from Nor-west. Don't bother shopping at the other places on yale and richmond anymore!! It is so rare to find knowledgeable people who care about the customers needs! So thank you, Steven.

This business and its owner should be held accountable for their poor consumer care Mr. Barnes).I purchased a cooktop and paid in full, but it was delivered with a sticker covering a heating element. As a consumer, I understand that not reporting damage promptly can affect the manufacturer warranty. When my husband called, he was advised to either remove the adhesive himself or wait to be scheduled for service. Upon visiting the business, I was told I would have to wait until next week and that the adhesive issue wasn’t significant. Mr. Barnes mentioned that his son is a lawyer and dismissed my concerns, suggesting I had no recourse, even as I considered involving the police. Their failure to address a damaged product promptly and their indifference to the situation reflect poorly on their business practices. Additionally, I felt that my minority status may have influenced the dismissive treatment I received, especially when my request for a refund was refused. I intend to file a report with the Better Business Bureau and explore other avenues to highlight these issues.