Equator Advanced Applia

Save yourself hours of stress and $$$ in laundry services and DON'T BUY an Equator machine. Seriously, just buy a Miele. We purchased an Equator 5500 and within the first 2 months we had issues with the drier function. They sent repair guys over and over and over again, denied our request for a new machine (as this one was obviously defective) and they IGNORED us and sent another repairman until the warranty expired. This review took me months to write because I am still seething. 2 weeks ago we bought a Miele ventless drier and I am never looking back. I would NEVER recommend Equator--not even to my worst enemy. They are cheap, defective, and didn't replace our machine when it was under warranty.

First my washer started leaking from the detergent drawer and they told me to jack up the front legs to tilt it back. And I disagreed and didn’t want to but did anyways. After doing laundry with it like that it totally failed. With error code E5 they sent a guy who replaced the motor and the detergent drawer and the mother board. Couldn’t figure out any problem. Still with error code. They send me a new washer. After telling me I must remove the other one myself and install the new one. The new one gets here and during install open the washer to get the box with information and it’s all black molded and wet. This whole experience has been awful on top of all this. They are telling me I only have the short amount of remaining warranty from the prior machine on the new machine. I am considering an attorney to get my money back these machines don’t last. First one wasn’t even half a year old. Pics below are the new machine with mold.

Ever since I purchased this unit I've been having issued with the fan motor. Appliance Desk has had this issue addressed multiple times and the same problem keeps happening. I requested a new unit and in good faith I went with along with the repairs instead. I wish I had pushed harder for a new unit. No surprise, the fan motor has again broken as seen in the pictures below. It has been the same problem each time. So now I'm told that I will have to dump hundreds of dollars into a unit that will most likely have the exact same problem again. -This is not done by improper use. Not sure where that information came from. I always kept the proper spacing on the sides, back, top, and bottom of the unit. I ran the wash cycle and when that cycle was complete I ran the dry cycle. I then received an E-12 error and smoke was pouring from the top of the machine. Please let me know who claims I don't know how to use this machine. I only spoke to one person since this happened and no one came to inspect the machine nor did anyone ask any questions. All I was told was that the warranty had expired. So your response must be based on conjecture or false information. This same issue has been happening to this unit since I received it.

Bought a washer dryer combo for our motorhome thru Lowes. It was delivered in only 4 days which was great since we were leaving soon on vacation. When opened. The door glass was all broken. No damage on box, Called Lowes and there picked up immediately and ordered another one. Waited over a week and no washer. Tracking number wasn't valid. Lowes could get any info. Another week goes by and nothing. We contacted manufacture and they couldn't come up with a good tracking number. Told us to contact shipper which we spent hours leaving messages and no one called back. It was getting really close for us leaving on our trip. Nobody seemed to help. We tried to cancel and get a refund and we couldn't because they couldn't find machine or contact shipper. I ordered one on Amazon on Saturday and had it Monday morning. Had a good vacation. Contacted Equator again when we got back and gentlemen said he would get to the bottom of problem with his team and let me know in a day or two. Well no call back. I would never buy again. They seem to use the cheapest shippers that have dozens of complaints against them