Santos Appliance & Repair

I have gone to Mr. Santos multiple occasions and he and his son have been helpful every time. I had trouble with my dryer and he recommended that I change the heating element and he explained how to do it. He sold me the heating element and I was able to fix my dryer. Another occasion, our oven door hinge popped out while cleaning and I wasn't able to put it back in properly so I took it to Mr. Santos and he and his son fixed it in less than 10 minutes and he didn't charge me a penny. I also took my washing machine to him and once again, we were very satisfied with his service. I highly recommend Mr. Santos, he and his son are professional, knowledgeable and honest.

Do not use this service. I bought a dryer from Santos Appliance & Repair, and within only 7 months it already stopped working properly. When I called to ask for help, instead of standing behind the product they sold me, I was treated very disrespectfully. He sent someone to check the dryer, and the technician said it could cost between $100–$200 to repair, plus installation fees. I was shocked because the dryer had not even lasted a year. I called Santos directly to discuss the issue, understand why the dryer failed so quickly, and possibly negotiate buying another dryer at a reasonable price since this one barely lasted. Instead of trying to help or resolve the issue professionally, he repeatedly told me he could not understand me and kept insisting that my husband call instead. Mind you, my husband is currently deployed out of the country, so I am the one handling everything at home. As a customer, I should be able to speak for myself and ask questions about a product I purchased without being dismissed or treated differently. I even asked how much a replacement dryer would cost if I decided to buy another one from him, and he told me he was not going to sell me one and that I should buy from somewhere else. When I asked if all of his dryers only last 7 months, he completely ignored the question, kept saying to have my husband call, and then hung up on me. The customer service was rude, dismissive, and extremely unprofessional. A business should treat customers with respect, especially when they are having issues with a product they purchased. Instead of trying to help, he avoided responsibility, refused to communicate properly, and made the situation even more frustrating. I would strongly recommend going somewhere else if you want reliable appliances and respectful customer service. Spending your hard-earned money on appliances that fail within months and then being treated poorly afterward is not worth it.

My refrigerator broke the defrost thermostat in the freezer I called all around the city looking for one a universal and Mr Santos's company had it and I went there I obtained it they have a selection of used appliances that are in great condition very clean shop it's it's almost hidden but it's worth going to and giving them their business