Five Brothers Appliance· 10108 N Interstate 35 Frontage Rd

We bought a washer and dryer set from Five Brothers Appliance for $800, and it did not go well... Their website had great ratings, and the appliances were explicitly advertised as cleaned and refurbished. But what arrived looked like it was pulled straight off the curb. The washer was filthy. There was mold in the crevices, muddy water pooled inside while it ran, and it absolutely reeked of mildew. We called to complain, and they sent a technician out. We showed him the photos and videos of the mold and muddy water, and he immediately agreed that the units were disgusting and unacceptable. We agreed on a replacement, and he promised us a new, actually clean washer and dryer. Later that same night, the office called and completely backtracked, telling us they wouldn't deliver the replacement for another week. I asked if they would reimburse us for our laundromat expenses since they pushed the date back. We had already been without clean clothes for two weeks, right in the middle of unpacking from our recent move. They flat-out refused and told us we'd just have to wait. To their credit, someone from the company eventually reached out and brought us a temporary washer while we waited. (Bonus: that one was actually clean.) Unfortunately, when the replacement FINALLY arrived, it looked like they brought back the exact same washer after giving it a light dusting and calling it "clean." It still had mold. It still smelled like mildew. Even worse, they had promised us a new washer, not the same one. At that point, I'd honestly lost hope in this company. We had them load both the washer and dryer back onto their truck and asked for a refund. Even then, we had to fight for the refund because they kept trying to convince us how "great" their washer and dryers were. They originally only offered us half our money back, and we had to negotiate just to get a full refund. In the end, we did receive a full refund. That said, I still wouldn't recommend this company. If you value your time, your money, and your sanity, look elsewhere. Edit: they took more than 2 weeks to replace our washer and dryer, not 1 day as they claim. Original date they brought washer & dryer — 7/2 Delivery of same washer & dryer — 7/17

I wish I could leave 0 stars because it would better represent our experience with Five Brothers Appliance. We purchased an $900 washer and dryer set from Five Brothers Appliance because they were advertised as cleaned, inspected, and refurbished. What was delivered was the complete opposite. When the appliances were first delivered, I wasn't able to fully inspect the washer because the delivery technician had already started a cleaning cycle before leaving. At first, I assumed everything was fine. Once the technician left and the cycle continued, I realized why it had already been running. The water inside the washer turned muddy, there was mold packed into the crevices, and the smell of mildew was overwhelming. It looked and smelled like a washer that had been sitting neglected for a long time—not one that had supposedly been cleaned and refurbished. I was genuinely shocked that this was considered acceptable to deliver to a customer. We immediately contacted the company. To their credit, they sent a technician, and even their own technician agreed the washer was unacceptable after seeing its condition. We were promised a replacement, only to have that delayed. They eventually brought us a temporary washer while we waited. When the "replacement" finally arrived, it was the very same washer in essentially the same condition. At that point, we had completely lost confidence that we would ever receive the clean, refurbished appliances we paid for. We had no choice but to have them pick everything back up. Now the company has both the appliances and our $900, yet we're being told we'll be charged a 25% restocking fee for returning products that were not delivered as advertised. This was never a case of buyer's remorse. We didn't change our minds, we simply expected to receive what we paid for. Throughout this entire experience, we've documented everything with photos and videos. The company's own technician acknowledged the condition of the washer, yet we're still fighting to receive a full refund. Buying used appliances comes with some risk, and we understood that. What we did not expect was to receive appliances in this condition after they were advertised as cleaned, inspected, and refurbished. Upon further discussion they agreed to refund us. However I do not recommend purchasing appliances without inspecting them yourself prior to delivery. Btw I would like to add that they replaced the washer with the same washer they initially gave us on 7/17 after delivery on 7/2 so that is more than two weeks not 1 day as they claim.

I purchased a washer and dryer for my son, and the entire process was incredibly easy—all through text messages. Wesam, the salesperson who assisted me, was very friendly, knowledgeable, and respectful. He made the purchasing process simple and stress-free. He sent me a link to apply for financing options, and it took less than five minutes to complete. We quickly scheduled a delivery date and time that worked for me. Yesterday, my washer and dryer were delivered. The service technician installed everything and made sure both appliances were working properly before leaving. I am very happy with my purchase and the excellent customer service I received.

⭐⭐⭐⭐⭐+ ⭐ Awesome service! Two workers were very friendly and helpful. We talked about the price and they gave us a fair deal. They wrapped the appliance carefully and even carried it to my truck. On top of that, they gave us chocolates — very delicious! Honestly, if Google allowed extra stars, I would give them more! Haha. —> *Highly recommend this place!!*