Used, 1999 Kenmore Washer, to be delivered and installed, no additional warranty beyond thirty days. Transaction total just shy of $450.
Delievered & installed, old machine removed. Needed a longer drain hose so they'll come back next day. While cleaning up the dirty applicance (I really did think they'd wipe up the warehouse grime before delivering it, but hey) I noticed some gouges on the sides and lid. Deep. Bent metal. Something must have gone wrong.
They made no indication of troubles installing so I was surprised. And concerned, because they had no reason to hide it. Life happens.
Talked to the lady at the office. They'd get a longer drain hose attached so I could launder over the weekend and on Monday we'd get squared up. She indicated a different machine as a solution. I explained I really didn't want anymore problems or to see another one damaged, but that we did need to come to resolution because I would not have purchased a unit with that kind of damage.
The next day a longer, drain hose was attached and we reiterated communications on Monday.
Monday no call. Tuesday afternoon I left a message. After lunch on Wednesday I tried again. Spoke with the same lady. She could never answer any of my questions directly, offered me thirty dollars. Didn't seem to remember the details of the situation. She was very clearly distracted and unwilling to take the time to pay attention to wrap up matters.
I have absolutely no faith that these folks will do the right thing here. Absolutely none.
In hindsight the $500 I spent with them ($75 delivery fee btw) would have gone a long way toward a new washer purchased from Home Depot or where ever.
Hindsight is 20-20.
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Used, 1999 Kenmore Washer, to be delivered and installed, no additional warranty beyond thirty days. Transaction total just shy of $450.
Delievered & installed, old machine removed. Needed a longer drain hose so they'll come back next day. While cleaning up the dirty applicance (I really did think they'd wipe up the warehouse grime before delivering it, but hey) I noticed some gouges on the sides and lid. Deep. Bent metal. Something must have gone wrong.
They made no indication of troubles installing so I was surprised. And concerned, because they had no reason to hide it. Life happens.
Talked to the lady at the office. They'd get a longer drain hose attached so I could launder over the weekend and on Monday we'd get squared up. She indicated a different machine as a solution. I explained I really didn't want anymore problems or to see another one damaged, but that we did need to come to resolution because I would not have purchased a unit with that kind of damage.
The next day a longer, drain hose was attached and we reiterated communications on Monday.
Monday no call. Tuesday afternoon I left a message. After lunch on Wednesday I tried again. Spoke with the same lady. She could never answer any of my questions directly, offered me thirty dollars. Didn't seem to remember the details of the situation. She was very clearly distracted and unwilling to take the time to pay attention to wrap up matters.
I have absolutely no faith that these folks will do the right thing here. Absolutely none.
In hindsight the $500 I spent with them ($75 delivery fee btw) would have gone a long way toward a new washer purchased from Home Depot or where ever.
Hindsight is 20-20.