Hayley Swain
Unfortunately, we had a very disappointing experience with Days Appliance.
Our freezer started making unusual noises and we noticed water leaking around it, so we contacted Days Appliance expecting a professional diagnosis and repair. Unfortunately, the first technician who came out was condescending, frustrated, and very poor at communicating. He was upset that the freezer had not been turned off and completely thawed before his arrival, even though no one had communicated to us that this was expected. Because of that, he essentially told us he couldn’t do anything and would need to come back. We were charged the service fee for the visit despite receiving no resolution.
The technician then ordered four different parts and told us they would arrive within about three days. In reality, the parts took approximately 10 days to arrive. Given the poor experience with the first technician, we requested that a different technician come out for the follow-up.
At that point, we had gone to considerable lengths to avoid losing all of the food in our refrigerator and freezer. We turned the appliance off and even purchased another refrigerator to temporarily store our food while we waited. When the second technician arrived, we were told that he couldn’t do anything because the refrigerator was turned off. This was incredibly frustrating because turning it off was based directly on the situation created by the first technician, who had made us feel that leaving it running was the problem. We were then instructed to turn it back on, wait for it to get back to operating temperature, and reschedule yet again.
When the second technician eventually returned, we were told that there was nothing wrong with the refrigerator, despite the unusual noises and recurring leaking that prompted us to call in the first place.
We really wanted to support a local company, but this experience involved multiple appointments, conflicting instructions, significant inconvenience, a service fee for an unproductive visit, and ultimately no resolution to our concerns. Unfortunately, after this experience, we would not use or recommend Days Appliance again.
The one positive experience throughout the process was the person handling the phone calls and scheduling. She was consistently kind, professional, and helpful. Unfortunately, the overall service experience did not live up to that level of customer care.
Read full review
Unfortunately, we had a very disappointing experience with Days Appliance. Our freezer started making unusual noises and we noticed water leaking around it, so we contacted Days Appliance expecting a professional diagnosis and repair. Unfortunately, the first technician who came out was condescending, frustrated, and very poor at communicating. He was upset that the freezer had not been turned off and completely thawed before his arrival, even though no one had communicated to us that this was expected. Because of that, he essentially told us he couldn’t do anything and would need to come back. We were charged the service fee for the visit despite receiving no resolution. The technician then ordered four different parts and told us they would arrive within about three days. In reality, the parts took approximately 10 days to arrive. Given the poor experience with the first technician, we requested that a different technician come out for the follow-up. At that point, we had gone to considerable lengths to avoid losing all of the food in our refrigerator and freezer. We turned the appliance off and even purchased another refrigerator to temporarily store our food while we waited. When the second technician arrived, we were told that he couldn’t do anything because the refrigerator was turned off. This was incredibly frustrating because turning it off was based directly on the situation created by the first technician, who had made us feel that leaving it running was the problem. We were then instructed to turn it back on, wait for it to get back to operating temperature, and reschedule yet again. When the second technician eventually returned, we were told that there was nothing wrong with the refrigerator, despite the unusual noises and recurring leaking that prompted us to call in the first place. We really wanted to support a local company, but this experience involved multiple appointments, conflicting instructions, significant inconvenience, a service fee for an unproductive visit, and ultimately no resolution to our concerns. Unfortunately, after this experience, we would not use or recommend Days Appliance again. The one positive experience throughout the process was the person handling the phone calls and scheduling. She was consistently kind, professional, and helpful. Unfortunately, the overall service experience did not live up to that level of customer care.
