Appliance Factory - Beechmont/Eastgate

We bought a brand new speed queen washer, took it on U-Haul to Florida the next day. Once in Florida we hooked it up and it didn’t work. Called speed queen and gave serial number and they said it was registered a month earlier by someone else. Got a repair dealer, they also used serial number to see it was bought a month earlier. King mattress sold us a returned broken washer. We have called the store five times, have been told a higher up would reach out to us, it hasn’t happened. Called again today, they said bring it in and they would replace it, doesn’t really help me. I personally will never shop there again, getting a returned broken washer delivered as “new” is very shady in my opinion. Shop there at your own risk!

Hagedorns is the ABSOLUTE BEST place to purchase any appliances. Reason being they care about their customers, they know their inventory and their honesty. I was greeted by Charlie Gilmore and he was so very helpful, answered all my questions. He is a GREAT guy, so knowledgeable about the many different washing machines. Through our conversation, I was able to purchase a Spped Queen washer, meeting all my needs and feeling as though I made a friend with Charlie. Please recognize his OUTSTANDING customer service. Thanks Charlie and Hagedorns. You are the BEST in NKY.

Dave was the best salesman I ever had. He is also the manager at the Ohio Pike location. Felt like I had known him forever. One of the best experiences I ever had. He did not hover over me and let me look. When I asked for his advice, he gave me options. I bought a new refrigerator and am very happy with my purchase. Mind you, I have only had it for 2 days. Very honest, kind, courteous and helpful. I did look at other stores and they could not compare to Appliance Factory. I will go there anytime I need a new appliance. It was worth the drive. I needed mine same day so we picked it up. Thank you soooooo much Dave. I’m sure I’ll see you again.