I ordered a washer and dryer two months ago, and my experience has been awful.
The first delivery included only the dryer because the washer they brought was damaged. After removing my old washer, I was assured a prompt redelivery by the delivery team but was left without a washer and without communication from the store. Unfortunately, the second washer that arrived was even more damaged. Once again, I received no communication from management until I reached out.
When I followed up, I was met with frustration for requesting a loaner unit, even though I had been without a washer for weeks. They were annoyed that I did not want to keep a damaged unit and were rude about getting me a new one. After nearly a month of silence, I called again, only for the delivery to show up with a dryer instead of a washer. Finally, yesterday, on the fourth attempt, a "good" washer was delivered, but the agitator broke off into pieces the first time it was used.
Throughout this entire process, there has been no apology from the store. I would caution others to consider this level of service before making a purchase. If you prefer to shop locally like I do, I have heard fantastic things about Hartville Hardware and Myers.
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I ordered a washer and dryer two months ago, and my experience has been awful.
The first delivery included only the dryer because the washer they brought was damaged. After removing my old washer, I was assured a prompt redelivery by the delivery team but was left without a washer and without communication from the store. Unfortunately, the second washer that arrived was even more damaged. Once again, I received no communication from management until I reached out.
When I followed up, I was met with frustration for requesting a loaner unit, even though I had been without a washer for weeks. They were annoyed that I did not want to keep a damaged unit and were rude about getting me a new one. After nearly a month of silence, I called again, only for the delivery to show up with a dryer instead of a washer. Finally, yesterday, on the fourth attempt, a "good" washer was delivered, but the agitator broke off into pieces the first time it was used.
Throughout this entire process, there has been no apology from the store. I would caution others to consider this level of service before making a purchase. If you prefer to shop locally like I do, I have heard fantastic things about Hartville Hardware and Myers.