A few months ago I was needing to replace my gas range. After doing my footwork research I decided to look at what Ediths Appliances had to offer. Right away Dominic, the owner, made me feel right at home. He showed me the ranges he had to offer, he stepped back, allowing me to look around, without being pushy or adding pressure to make up my mind. Which I highly appreciated. I did find a very nice black range I wanted, and purchased it, along with an Air Frier that they also carried for sale.
I took my AirFrier home that day and my range they would deliver a few days later.
When I got home I soon realized that my Air Frier wasn't the right one I had purchased. I called Edith's and spoke to Dominic, he apologized and didn't hesitate to offer to replace it with the right one. Which he did. A couple days later, Brian and Renee delivered my range and set it up for me. They were very friendly and helpful and made sure my range was working properly before they left.
5-6 weeks after using the self cleaning feature the range door locked in place and wouldn't release.The control panel wouldn't work either as if it lost power, my range was 'dead". Once again I called Ediths Appliances, spoke to Dominic and explained the situation. Again, right away he apologized for what happened. Since it was still under warranty he offered to try to fix it. In the meantime he offered to give me a loaner range and sent it with Brian and Renee, and a couple days later they arrived, just as awesome as before, they removed the dead range and left me a white loaner one to use until mine was fixed. Well, as it turns my range could not be fixed. 😥 Something about the wiring in the control panel. So, Dominic kindly offers either I could keep the white loaner range as a replacement, or he then tells me about a black range he had that I might like. Two days later I went back to Ediths to see the black model. Dominic, greeted me outside with a hello and a warm smile, escorted me indoors and showed me the range we spoke of. I did like it and agreed it would suit my needs. So yesterday, once again, both Brian and Renee came back to my home, removed the loaner range, brought in my "new" range, hooked it up and made sure I was happy before they left.
I am very grateful for the wonderful way Ediths Appliances took care of me during this entire ordeal. Dominic, Brian and Renee, all treated me with kindness, courtesy and respect. What a great team they are. I will ALWAYS choose and recommend Ediths Appliances over all others!
Thanks guys!!
~Brenda Hines ~
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A few months ago I was needing to replace my gas range. After doing my footwork research I decided to look at what Ediths Appliances had to offer. Right away Dominic, the owner, made me feel right at home. He showed me the ranges he had to offer, he stepped back, allowing me to look around, without being pushy or adding pressure to make up my mind. Which I highly appreciated. I did find a very nice black range I wanted, and purchased it, along with an Air Frier that they also carried for sale.
I took my AirFrier home that day and my range they would deliver a few days later.
When I got home I soon realized that my Air Frier wasn't the right one I had purchased. I called Edith's and spoke to Dominic, he apologized and didn't hesitate to offer to replace it with the right one. Which he did. A couple days later, Brian and Renee delivered my range and set it up for me. They were very friendly and helpful and made sure my range was working properly before they left.
5-6 weeks after using the self cleaning feature the range door locked in place and wouldn't release.The control panel wouldn't work either as if it lost power, my range was 'dead". Once again I called Ediths Appliances, spoke to Dominic and explained the situation. Again, right away he apologized for what happened. Since it was still under warranty he offered to try to fix it. In the meantime he offered to give me a loaner range and sent it with Brian and Renee, and a couple days later they arrived, just as awesome as before, they removed the dead range and left me a white loaner one to use until mine was fixed. Well, as it turns my range could not be fixed. 😥 Something about the wiring in the control panel. So, Dominic kindly offers either I could keep the white loaner range as a replacement, or he then tells me about a black range he had that I might like. Two days later I went back to Ediths to see the black model. Dominic, greeted me outside with a hello and a warm smile, escorted me indoors and showed me the range we spoke of. I did like it and agreed it would suit my needs. So yesterday, once again, both Brian and Renee came back to my home, removed the loaner range, brought in my "new" range, hooked it up and made sure I was happy before they left.
I am very grateful for the wonderful way Ediths Appliances took care of me during this entire ordeal. Dominic, Brian and Renee, all treated me with kindness, courtesy and respect. What a great team they are. I will ALWAYS choose and recommend Ediths Appliances over all others!
Thanks guys!!
~Brenda Hines ~