Orville's Home Appliances

My wife and I were in need of a new refrigerator and microwave. A friend suggested that I check out Orville’s. When we arrived at the store we were immediately greeted by one of the associates named Evan. He showed us all the different brands of appliances. We settled on a matching set and began the process of purchasing. During the process Evan pushed the quality and service of the delivery drivers and installers (and of course all the little things that begin to push the price up even further). We agreed to have both delivered and installed by their “trusty” outside contractors. Delivery finally arrived a few weeks later. On the day of delivery we were consistently updated on the driver’s whereabouts (so far, so good right right?). First came the microwave…Our installer Dave brought himself, his assistant and all his tools to get the job done. As I was watching out of the corner of my eye, he seemed to be struggling with the template that confirm the holes to that on the appliance. Well, Dave drilled each of the holes incorrectly. When I asked if there was a problem, he advised me that this has been a problem the last 4 TIMES he has done this. I thought to myself that he didn’t think to double check his markings twice? He then proceeded to drill another set of holes that got the unit in its place, but looking at it, it was not centered. I immediately called Evan back to let him know of the situation. He advised me to take photos and send them to his supervisor, which I did. I was told not to worry and that it would be fixed. Next came the second set of delivery and installers for the oven. That is correct two different teams for each appliance. No complaints about these two gentlemen, they were amazing at getting everything in and cleaned up. I happened to mention my experience with Dave and they just nodded and said, “Yeah, we know about him”. Bummer that I didn’t….Anyway, back to the photos. No follow up for 5 days. I called Evan. He apologized and said unfortunately he was only sales and couldn’t help much and I needed to call a separate number where my pictures ended up(of course, you made the sale and got the commission already, what was I thinking). I called the number given and spoke to Bonnie. I let her know of the problem and the pictures I had taken. She acted as if she knew nothing of it. Ok, well I can see where this was going. She said she would send an installer out to take a look. We agreed on a date and that was that. On the day they were expected, I was alerted around noon that the driver was to be expected between 6pm and 9pm. Wait, what? I then had the option to decline and reschedule through a chatbot named “Jenny”. Once that was completed, I was advised that I would get a call within the hour to reschedule. That never happened. What did happen was the constant updates of when I could expect the driver….To end this long winded story, the installer pulled into the driveway at 9pm. When I opened the door, Dave was in the driver seat. Now remember, Dave is the main character of the story and the one who created this mess in the first place…Dave made eye contact through the van window and immediately backed out and drove away. You just can’t make this stuff up.. Installer Dave (who works out of the Rochester NY location) is useless, and Bonnie is not far behind.Looks like my only option was to leave this review and let others know…

I recently bought myself a dryer because my old one was squeaking when it would run & was on its way out as it needed multiple runs to dry a load. The seller in the store Christopher was fairly friendly & easy to work with but delivery took longer than I was originally told when I first started looking at buying one. I was told it could be delivered within 1-2 days after purchased. Except I waited a week before first delivery day was open. LIE NIMBER 1…but Ok not a huge problem -mine still works right ? Then delivery day comes, the window of delivery given was between 1230-230p mine didn’t come until 245, ok again no big deal not that far off , except the delivery guy was short & rushed, he had a young/child with him as his partner for delivering (again no big deal could be to get early experience…) I was also told when I purchased the new one, that the hosing /vent would be replaced & when I asked the delivery guy (the adult) about the hosing & that he was going to replace? He said oh “no” that my “hosing is way too long, they only replace up to 8feet” & that I’d “have to hire a hvac company to reinstall vent hosing to be snug to ceiling”very short with responses & almost annoyed. I don’t have a man in my life or this house who can do things; I’m a single mom of 3 kids. I have to pay people or learn to do things myself … buying a new dryer I thought & was told they would take care of the loose hosing to my dryer. NOPE LIE NUMBER 2. Then he leaves without even saying everything is set etc. he had me sign but was then was going to check the vet blowing outside (they run dryer for 40 mins after installation to burn oils apparently) but he went out to check the vent & never came back. Just left. Apparently we were the last stop of day so he was eager to leave except I paid just as much as everyone else & deserve a good delivery experience, not have it rushed. I used dryer once to dry my newborns load (small load/small clothes) & it dried fine, I ran it a second time with another small load of whites & it didn’t dry, there is a code on dryer “d80” when I look up what this code means it says there is a blockage somewhere of 80% or more & could be a fire hazard so it shuts off. Odd when the delivery guy was supposed replace hosing & check the airflow & never came back inside. I called Orville’s & was transferred 4 times & everytime nobody knew who I was or what department I needed … so I repeated my issues 4 times & finally the lady tells em tomorrow delivery can stop by & take a look. So here I sit & wait with no dryer & a house of 3 kids. I need a working dryer & washer with a house full of kids& dogs … unbelievable. Not happy at all. & a shame bc I’m a first time customer !! You’d think they would want to set the bar high with their first time customers but nope. Been a headache since scheduling delivery. Orville’s dropped the ball on me !!! Very disappointed & not happy right now UPDATE!!!!!!!! : They scheduled delivery service technician to stop by & “look at the issue” I was having. August was his name this time & he totally rectified the situation. My dryer is so far working as it should & don’t suspect having issues going forward with dryer or vent-hosing.. Thank you August!!!

If it was possible to give less than 1 star I would. My family and I spent over $24,000 on appliances. During the installation, their install team damaged our brand new floor. After reaching out to their service team to reconcile this issue, my family and I were called liars and were told that they were not going to do anything to try and fix the damage they created. Their service team claimed that someone else "must have come in and caused the damage" despite no one else ever being in the room where the damage occurred. I regret ever spending a dime of our hard-earned money at this store when it is clear they don't care about or respect their customers at all.