The technician from Sears Repair Services was the most condescending service professional I have ever encountered. He dismissed all of the issues we reported with the washer, stating that the significant vibration was "normal." He even asked us to provide a piece of cardboard so he could attempt to fix the problem.
He then wanted us to sign a document stating that the issue was caused by our floor. Since we did not agree with that assessment, we refused to sign. The technician became visibly upset and left.
To make matters worse, it is nearly impossible to speak with a company representative by phone. The automated system requires you to go through numerous menu options, only to eventually reach a dead end where the call disconnects without providing any assistance.
This experience demonstrated a serious lack of professionalism and customer service from Sears Repair Services. The company urgently needs to improve both its customer service approach and its customer support accessibility. Based on this experience, I will avoid using Sears Repair Services in the future and would hesitate to recommend them to others.
Update 6/24/26
I scheduled two additional service appointments, and both were no-shows, despite receiving automated confirmation calls for each appointment.
Their public response about wanting to "make things right" seems more like an attempt to save face than a genuine effort to resolve the issue. There is no direct person to speak with and no one willing to take ownership of the unprofessional behavior and poor service provided by their employees.
This has been an incredibly frustrating and disappointing experience from start to finish.
Read full review
The technician from Sears Repair Services was the most condescending service professional I have ever encountered. He dismissed all of the issues we reported with the washer, stating that the significant vibration was "normal." He even asked us to provide a piece of cardboard so he could attempt to fix the problem.
He then wanted us to sign a document stating that the issue was caused by our floor. Since we did not agree with that assessment, we refused to sign. The technician became visibly upset and left.
To make matters worse, it is nearly impossible to speak with a company representative by phone. The automated system requires you to go through numerous menu options, only to eventually reach a dead end where the call disconnects without providing any assistance.
This experience demonstrated a serious lack of professionalism and customer service from Sears Repair Services. The company urgently needs to improve both its customer service approach and its customer support accessibility. Based on this experience, I will avoid using Sears Repair Services in the future and would hesitate to recommend them to others.
Update 6/24/26
I scheduled two additional service appointments, and both were no-shows, despite receiving automated confirmation calls for each appointment.
Their public response about wanting to "make things right" seems more like an attempt to save face than a genuine effort to resolve the issue. There is no direct person to speak with and no one willing to take ownership of the unprofessional behavior and poor service provided by their employees.
This has been an incredibly frustrating and disappointing experience from start to finish.
