ZLINE Kitchen and Bath

I purchased my zline appliances just under three years ago. I designed a beautiful kitchen in my brand new home. Unfortunately, after the house was built and the appliances were professionally installed, we had problems with the dishwasher, the microwave, and the the convection oven, all needing service. Zline customer service is the absolute worst. You cannot reach a human to talk to and their service response through their website is slow at best. It tool over 4 days to get a response. Now, less than 3 years later, the Ice machine in the refrigerator doesn't produce ice, well, not consistently. It will go for 3 weeks without producing ice, then all of a sudden, it works normally. I tried to get service in my area, and guess what, nowhere to be found. Worst decision I've made on appliances ever. They look amazing, but it's cheap Chinese crap in the end. Buy Viking / Wolf / SubZero, or if you don't want to go to that price point, LG is the way to go. Super disappointed in what was supposed to be a great American product. Zline should be a shamed of their customer support, especially at their price point!

Had a misunderstanding with the 3rd party extended warranty and the company refused to cover a physical damage on my ZLine microwave. Reached out to ZLine directly for help to fix the problem knowing very well that it is no longer on manufacturer warranty. After explaining the problem and misunderstanding of the extended warranty, ZLine sent me a brand new microwave as a one time courtesy replacement. They didn’t have to but they did. Can’t thank ZLine enough. Great company and fantastic customer service.

Apparently "Attainable Luxury" means "Cheaply made appliances that look pretty on the outside." All 3 of our ZLINE appliances have failed in some way after using them for less than 1 year: - Dishwasher freezes and is unusable if you interrupt the wash cycle. You have to flip the circuit breaker off/on to fix it. - Range/Oven had a tray that had paint bubbling and chipping off. Had to get a replacement tray. - Refrigerator gave an E6 error code and wouldn't stop beeping. Now the ice maker isn't working and all access to settings are unavailable on the display. They're shipping out a new part and sending a service tech to fix it. *** UPDATE: The dishwasher had an error less than 2 years in, and we couldn't use it for over a month until it was fixed. *** The only reason I gave 2 stars and not 1 is that their customer support has been pretty good. Aaaand at the same time, I shouldn't ever have to contact support. It should just work. I would 100% choose a different brand if I were to do it again and would not recommend anything made from ZLINE to anyone.

Very poor experience with Z Line. Purchased a 42 inch exterior range hood, installed it into a pergola only to find out that the fan does not come with any kind of cap that prevents rain from entering the fan and damaging everything below the fan. Just got off the phone with customer service and I was told I needed to fabricate something to fit it and they had absolutely no other answer to this problem. Paid $1800 for this fan and now I need to "figure out" something to prevent rain damage. Pretty poor solution, in fact, that is anything but a solution. Be very careful when evaluating ZLine products. It's just really hard to believe that a company that "specializes" in these products did not think of a solution for this common issue with an exterior fan, just awful. Photo shows sunlight coming through th etop of the fan above the motors, not good and a terrible design, poorly thought out.

EDIT ADDED 11/16/23: after posting review and contacting Elite Appliance (retailer) I received a call from ZLine. A tech was scheduled for the following week and replacement parts shipped out for the stove. A replacement faucet was also shipped. I will have to replace the faucet, but I am ok with that. Other folks may need to schedule a plumber. I am satisfied with the resolution—stove tech still needs to come out—so raising the review to 3 stars. With such a good product at the price point I am satisfied. I truly hope they improve their customer service. ORIGINAL 11/2/23: At first we loved the 48” range and matching touch less kitchen faucet when we remodeled. They were a good mix of appearance, function, and price. That was 10 months ago. Today I have had to submit multiple warranty claims: 1) large burner fails to light 2) touchless kitchen faucet will not work 3) the hot/cold indicators on the faucet have already rubbed off, and 4) large oven will not work due to what looks like a faulty timer switch. The process started a couple of weeks ago and only have been able to exchange emails and each step asks for another piece of information: send video of this, picture of that, etc. so far no direction on a resolution. I have called multiple times. Once I was asked to enter my number to be called back in the queue. Two more times I waited on hold while the “position in queue” counted down to one. When I was next I would get a recording that all agents were busy and to send a detailed email. I had high hopes for the Zline products but the failures and what seems as a complete lack of customer service leaves me with little confidence in the brand and the company. I wish I had known as I would have went with a competitor. If I had the budget I would toss out these appliances and replace them. writing a review is always my last resort when I am at the end of my rope. I’m in it now and I hope others are warned.