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⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ If I could give Marissa 10 stars, I absolutely would! Marissa at the Ann Arbor Jackson Road location delivered the most outstanding customer service I have experienced in a very long time. From the moment I walked in, she went above and beyond to help me select every single item I needed for my shower. Her product knowledge and expertise were truly incredible—she knew exactly what I needed, offered thoughtful recommendations, and made the entire process effortless. What made the experience even more exceptional was Marissa herself. She was kind, patient, genuinely caring, and never made me feel rushed. She took the time to explain everything, answered every question with confidence, and made me feel like my project truly mattered to her. It’s rare to find someone who combines such extensive knowledge with such warmth and professionalism. Marissa is the definition of exceptional customer service and is an incredible asset to your company. Because of her, what could have been an overwhelming project became an enjoyable and exciting experience. Thank you, Marissa, for your dedication, expertise, and genuine kindness. You have earned a customer for life, and I will gladly recommend this location to everyone I know. Thank you for setting the gold standard for customer service!

10 stars of gratitude to Karah and Marissa for their exceptional help today, spending three hours with me as a walk-in visitor to check off all bathroom fixtures and appliances for three bathrooms. Their sweetness, great personalities and expertise brought great joy to my day and saved me about 2 weeks worth of research! What gems 💎 Absolutely worth visiting this store to get everything accomplished in such a joyful and efficient manner. Thank you for your help!

First no wheelchair or handicap door openers at State Street or Show Room. Second there were about five or six employees at desk. We were never greeted. About six to eight customers wandering around. Asked for help and lady said she noticed a young couple had come in before us si she went to help them. Saw one couple just leave. We finally managed to get help but felt she wasn't happy about it. She did it and answered questions for us. So we walked out with quote. Noticed another couple had come in no one approached them so they left. Quite ridiculous to have so many desks and women sitting there no cking on customer needs. Only one on phone. There was one male in back who offered kitchen help but we were looking for bath. No seating available except in front of desks. Two disabled people needed to sit while spouse shopped. Male in back offered one chair. One woman had a walker no one got up to open door for her. Had a good assortment but we had a quote from Home Depot for same items considerably cheaper plus Home Depot offers a military discount which lowered the cost by about $70 more dollars from our quote. They offer only 5% discount to builders.

Our Partnership with Ferguson has been terrific and working with Kara and Veronica has been great. They are both extremely knowledgeable and organized and all of the customers that we have sent to meet Kara have said they are very impressed with her and have had only the highest compliments with her people skills and follow up. I would recommend them to anyone needing help with fixtures, lights and appliances.

We were introduced to Fergusons by an interior designer and had a good experience picking out appliances and furnishings for our kitchen remodel. The prices seemed reasonable from what I can recall. Fast forward a few years later and our beverage fridge went bad and stopped cooling. Fortunately it was still under warranty and when I reached out to the store, the showroom manager herself Heidi Gillespie reached out to me and worked with me and the manufacturer to get the unit replaced. She was responsive, considerate, and professional - all traits that are harder to come by these days. I appreciate her and her help very much!