Brown's TV & Appliance

If I could leave 0 stars I would. Went to Brown's TV to make a purchase. A woman sitting on a stool did not greet me nor did she offer to show me anything. She was rude, dismissive and I left, went to Lowes where I received stellar customer service and made my purchase. It is obvious Brown's TV was not interested in my business. I was a repeat customer at Brown's for 20 years and I am done with them. Very disturbing interaction and service.

Bought new microwave from Brown's, same price as the big discount mega-chains (cheaper on one model actually). I bought the wrong one initially (my mistake, I forgot a feature we wanted, so I called and asked to switch) and they made it easy to swap to new one before delivery. Installation was today. They gave time window for installation and showed up in that window. The installer Torry was excellent, really good. Paid attention to details on install that you may not think of, made sure place was cleaned and organize after the install (drilling/sawdust, old brackets removed, old appliance taken away etc.). Great attitude etc. Just that install experience alone, with someone like him representing the company, compared to other big box places means we will go back to Browns first before any other place for next appliance buy.