Salemi Appliance

Zero stars. Scary, abusive installation process. Installer with volatile temper. This store has really no business selling Miele or any other high end appliances. From the outset of installing a $2K dishwasher, the installer, Victor, complained about one thing after another - first, he couldn't get one of the hoses out; then he wasn't sure he'd be able to install the cabinet panel. He became agitated when I tried to wipe off residual styrofoam pieces from the side of the dishwasher before he installed it, and he ordered me to, "get out of [his] work area." When I explained that I was just wiping off the styrofoam pieces, he said, "I have kids to pick up, get out of my work area or I'll leave; this isn't my main job anyway." When finished, he left me with a leaking pipe and told me to call a plumber. He denied damaging the pipe and claimed it was old and ready to crack. When met with skepticism, he started yelling profanities. When I contacted owner Vincent, he defended Victor by stating that he had never had any complaints about him, and therefore I must have provoked him into being abusive. Two days later, a licensed plumber came to look at the leak and said that it was clearly from the work that the dishwasher installer did, which he said was not consistent with MA plumbing code. So either the installer is incompetent or he intentionally did an incompetent job. Women should be extremely cautious about buying anything at this store or allowing them to send someone into their homes. Spend your money elsewhere. And always look at the "lowest" reviews - you can't really verify who's giving the high reviews - relatives, friends, employees?

shopping for appliances for a new house build out of state could have been tricky, but it was such an easy experience. We worked with Adam who was prompt in all communication, knowledgeable about products and even found a way to make delivery an option! I will for sure reach out to Salemi for any appliance needs in the future!

I chose this store over a big box store because I prefer to support local businesses. Unfortunately they were Very responsive until I paid for the appliances then they went silent and have not responded to my issues. I was guaranteed delivery of a kitchenaid dishwasher and range before end of October and did not receive either until December. The dishwasher broke within 6 months and and it has been very difficult to get it serviced by a kitchenaid service provider. In addition, the range was not converted to propane as I had ordered and it was expensive to pay for a plumber to do this once delivered. One burner still does not work. DO NOT RECOMMEND !