Wsh Appliance Svc

I had water in my dishwasher that refused to drain and called for service. Before showing up and cashing a check for a diagnostic fee, he asked if we had recently replaced the garbage disposal and gave me a few things to check. We did and fixed it quickly ourselves. He easily could have had an easy bill, but instead he earned a customer for the next time. Thank you!

This is a reply on behalf of Noel Ortega: Thank you for your prompt response. This was not a customer usage problem. The machine indeed had issues which were all covered by the warranty, including manufacturer's warranty and extended warranty coverage. As you guys were adamant about an unfairly charged expense, I contacted Best Buy Corporate team and Mr. Cesar Castillo and his team instructed us to not make any payments as this was all covered by the insurance purchased, as you are a vendor for these type of warranties. This may be a policy that your company has for independent customer service, but it isn't something that should be done to those of us who pay a lot of extra money to have these things covered. When speaking to Best Buy's Corporate team and Management they were certain that I was being charged incorrectly so. Also, I never received any of the letters that you are mentioning here, I would have reached out to you then. All of the issues were always the same with the machine, I never reached back out to you because it wasn't going anywhere in terms of getting this situated. I contacted the corporate team and they were able to send out their own crew who diagnosed and tried different things to fix the machine and once all options were exhausted they had to replace the machine as it was indeed a machine issue, certainly not customer usage. I would like for us to come to a solution this very unfortunate matter as you can see, this had nothing to do with the way the machine was being used. I hope to hear back from you soon, Noel

I purchased a washer and dryer at Best Buy along with an extended warranty as this was a very expensive investment. Shortly after the washer started experiencing issues. When reported to whirlpool, they sent wsh as a third party company to diagnose/fix the machine. They came to look at it and said that it had something to do with the electricity, which was in fact incorrect. Once this issue was reported again to Best Buy’s corporate department, they were able to send out their own staff to fix the machine and after exhausting different attempts they stated that it was an issue with the actual machine and ended up replacing the machine. Now, WSH Appliance is submitting a small claims as a result of not receiving payment when they never completed the job. Not only was it not completed, their diagnose was false and poor and only showed that they didn’t want to deal with it. Now this company wants to go to court for a service they did not provide. The gentleman first attempted to charge me on the phone and, after I explained to him that this was a service included in the extended warranty that I purchased, he threatened to bring me to court, which is exactly what he is doing. He said that he is used to doing this and will keep doing it. It is unfair and very unprofessional for this company to be charging me for a service they aren’t supposed to be charging for. If that were the case, they should be in contact with whirlpool directly not me as the customer.

Fixed our washing machine after dealing with another repair service for 4 months. Other repair service replaced 3 parts, still not working. They were blaming us for loads too big. I had said why did the machine work for 9 months with no issue? I called WSH after talking to the Speed Queen customer service. Technician came and fixed the issue in 20 minutes. Wish I had called them first. I will for now on…