Iowa Appliance Center

We are very disappointed in Iowa Appliance Center. We had a LG Front load washing machine that we got from them 3 years ago. I noticed a noise that was louder than usual last year and had the repairman come out. He listened to it and knew it was louder but did nothing about it. Almost 4 weeks ago I called them again to have someone come because the noise had become nearly unbearable and it was leaking. The young man came out, checked our machine and sure enough the bearing had gone bad on our 3 year old LG washer. We had purchased a 5 year extended warranty which was expensive and nothing has been resolved. We had to go to the laundromat because they still have done nothing to make things right with us. The warranty company is taking their time about making things right with us. Please be mindful that if you purchase an appliance with this store they do not warrant anything themselves. You will be left without an appliance for a very long time. Two weeks ago they came out and took video for the warranty company of the noise and leaking the machine caused. We haven’t heard anything from the appliance store people unless we call. I could no longer wait to get a new washing machine. Our laundry room is on the second story of our home and I wasn’t about to have my husband lug all the laundry baskets of clothes, bedding and towels down the stairs and into the car, not to mention having to lug everything into the laundromat. This store should have went out of their way to make things right with us. They have not and we are still waiting to hear from them. We will never ever purchase anything from them again. They have lost our business!

They came in to fix my washer, didn’t fix the washer because they said it would take too much time, had to buy a new one. Not a big fan of that alone but then I found out that my TV that was stored next to my washer was broken. This is a 1 star review because of my interactions and lack of help, understanding and the negative interactions I had. I wasn’t told about the damage and have nothing else back in that area of my apartment that could have damaged it. I went back there a few weeks after the repair and noticed the TV was broken, only people that have been back there were the people that fixed the washer. I called the manager and she said it’s been too long and they won’t help me out. She said if I called sooner it would’ve been taken care of, I’m not sure if they would’ve or not, but make sure if they come out to install anything you do an inspection of everything near the repair the day after to ensure that they didn’t damage anything and that you might possibly get the chance to get some type of compensation. Super unfair and didn’t want to have any conversation about helping me when she said her techs said that they didn’t damage anything. Wouldn’t even look at the pictures I had.

Once again Iowa Appliance has set the bar high! I have been using these guys exclusively for close to 8 years for my customers new custom home builds @ Academy Homes. Everyone from the manager Natasha , the expert sales of Shawn Pfremmer, and the delivery/install precision of Ryan & guys are always spot on. They have fair pricing that compares with any box store around that people don't even know about!! You cannot miss with these guys, if an issue should arise i am 100% confident they will always make it right!

I was in the market for a new dishwasher and was waiting for Labor Day sales at all the big box locations to buy. I was not super happy with the delivery/warranty costs and so started googling other places that might sell my preferred model (Bosch 800). I am very happy I stumbled across Iowa Appliance Center. Their installation, haul away, and warranty prices beat Lowe’s, Home Depot, and Best Buy. The model I wanted was out of stock but they offered a slightly better model at the same price so I wouldn’t have to wait forever for the install. I ordered on Monday evening and the dishwasher was installed and ready to go by Thursday afternoon. I am very pleased with both the price and service and will look to them first when it’s time to replace our next appliance.

SO Disappointed.. Disappointed it took me THIS LONG to find this place! Super helpful and new machine in stock! We had to replace a Maytag after 1 service call and like 7 repairs in 2 years.. (JUNK!) Had what we needed in stock! No attitudes, like the last place we purchased all our previous appliances from, just helpful people trying to keep our families never ending laundry going! Shawn gave us the information we needed to pick the right washing machine and the delivery guys were fast, friendly and efficient. Awesome experience all around! THANK YOU!