A L Surplus

After some initial skepticism, we ordered a Bosch Benchmark 48” refrigerator/freezer column. We had gone back and forth with questions on the two columns (panel-ready) and Dave was superb to work with regarding technical details! Items showed up at our door and we (wife, son and I) managed to get both units installed and running. Original installer didn’t show up! It replaced an identical (but 16 years old) Thermador unit. We just removed the panels off the old and transferred them to the Bosch. Units had never been used before (new) and been working fine for two weeks. Happy with purchase and interactions with Dave. Highly and enthusiastically recommended!

Stay away unless you want to get taken. Sold me a refrigerator filled with broken glass and took zero responsibility for this. They moved the transaction off EBay and then tried to pressure me into not paying through PayPal to ensure minimal oversight for their dishonest business practices. After a dispute with PayPal and the credit card company they offered a 10% refund if I paid to have the refrigerator returned to them.

I found AL Surplus truly by accident and I ended up purchasing several high end appliances from them. They actually called me to verify my order and offer to assist with any other items I might be seeking. I was so impressed! I continued to be impressed as we went through the process. They are responsive, professional and delightful to work with! They even found me a refrigerator that wasn’t yet on their website. It was panel ready but they went the extra mile and installed the proper door and even switched the hinging. They are terrific! Thank you AL: Surplus! We will be back for more!