Mr Appliance· 2812 Ruffner Rd

Worst experience ever. I paid $116 to have my dryer repaired. It is not heating. The gentleman looked at my dryer and said there was nothing wrong, he felt heat. I needed a lightbulb put into my oven. He didn’t know how to do this because he wasn’t familiar with the brand of oven. Told me I would probably need to replace the entire oven for a lightbulb. This “advice “ was $67.00. So I threw away almost $200 for nothing. We will never use them again.

It is a real scams this company! They are offering diagnostic of your defective appliances for 119$. I had a dryer not starting and couldn’t understand the issue so I scheduled a diagnostic. The technician named Larry came and test and inspect the dryer for 15min to finally arrive at the conclusion that it needed components to be replaced. I ask for him to explain me what is going on and which component he was talking about. He answered that it would cost 600$ and that he needs to order the parts. I ask him again which parts and if he can tell me or show me. But he didn’t answer me and said that he needed to order the parts and ask if I was interested by the repair. I told him now ( the dryer cost 700$ new) And ask again for him to explain me what are the parts needed. He said that he will send a report by email. I pushed again to get an answer and understand what needed to be done and explain him that I will do it myself. But his answered was again that the report will come later. I told him that I paid for a diagnostic and that right now I have no clear answer on what is needed to fix it. But same answer I need to wait on the report. He left and i received the report by email… what a scam to have three words defining the components and no more! They want you to pay full service it is stilling, don’t propose diagnostic , your are lying and only stealing people of Birmingham and mountain brook!!! Shame to you

This is my second time using Mr. Appliance and the second time we had Chase as our technician. I recommend this company very highly. Chase is the most efficient and knowledgeable service person I've worked with. He was professional, polite, and focused on repairing our refrigerator. I will call Mr. Appliance for needs in the future.