Woodruff Appliance & Tv

The employees at Woodruff Appliance & TV were always friendly and pleasant to work with, which I appreciated. Unfortunately, my overall experience was disappointing. It took 7 months to receive my stove and microwave, and communication throughout the process was lacking. I often had to reach out for updates because my phone calls weren't returned. I understand delays can happen, but better communication would have made the experience much less frustrating. The staff was kind, and I'm happy with the appliances now that I have them, but the long wait and lack of follow-up are areas that need improvement.

The process from ordering to delivery was very smooth. We did have a little issue with getting the original model. It had trouble getting to Woodruff. We were offered the same model in a different color and they could deliver it that morning. Great! The two young men that removed are old monster and installed our new refrigerator got right work. They were very polite. We even talked about their lives and what they planned to do in the future. Very nice experience!

I am writing to commend your repairman, Raphael, for the exceptional service he provided. He truly went above and beyond to repair my dryer. Raphael initially arrived after 5 PM and identified that my dryer needed a new belt. He mentioned that the part was likely not in stock and explained that someone from the office would follow up with me the next day to schedule the installation once the part was available. However, about 30 minutes after he left, Raphael called to let me know he had located the part in the warehouse and offered to come back immediately to install it. I am so grateful that he went the extra mile to return and fix my dryer, especially since it was well after hours. Thank you, Raphael, for your dedication and for going above and beyond. I am one very happy customer.