Fred's Appliance

Let me break this down in two sections: Purchasing Experience and Service Experience Purchasing Experience: Fred's has a solid inventory of the latest appliances and people who will happily take your money to get them to your house. The sales rep who we worked with chastised us for being vegetarian and his arrogance was on display throughout every interaction we had with him. To his credit, he made sure we had access to every rebate available to us, and ensured that we added the extended warranty through Freds to all 5 of the appliances we purchased. Service Experience: In a word, abysmal. We've had these appliances installed for just over a year and have had to call Fred's service 3 times: once for the range, twice for the dishwasher. The range call had to do with rodent contamination in the oven. Not the appliance's fault, and Fred's couldn't help us. I'll give them a pass on that. The dishwasher stopped working within months of being installed. Brand new dishwasher. They refused to simply replace it with a new one and insisted that they try to repair it first. They were so unacceptably slow in getting the parts needed to do the repair, I ended up going through GE to get it repaired. Fast forward 9 months: dishwasher not working again. Fred's sent someone to assess it, said it needed the motherboard and something else replaced (I don't know what because they described it too quickly on the phone and never sent me any documentation on it). They ordered the needed parts, and now, three business days later, they still can't give me an ETA on the parts. I can't imagine my experience being the one Fred's wants their customers to have, but at every turn, the service I've received from Fred's has been disappointing. I want so badly to be a promoter of Fred's, but they make it impossible. 2 stars because at least they're providing some jobs in town.

Chris (who fixed my Bosch dishwasher) was very knowledgeable about all the ins and outs of dishwasher repair. I enjoyed his friendly personality. He wasn’t in a rush. I could tell he enjoyed his work. He took time to run through the basics of using the dishwasher, saving me having to read the directions book. He was empathetic to my experience of buying a brand new dishwasher that didn’t work and to the frustration of the lack of help I had been experiencing before Fred’s stepped in, which made me feel understood. I will be using Fred’s service in the future.

Wanted to give 5 Star for not only Josh my sales guy at Fred’s appliance on Monroe. He did a great job answering all my questions even with the extra mile to try to find me pedestals for discontinued, washers, and dryers, and then help me with the stacking kit with the new washer and dryer. And also five stars for the two delivery drivers they were on time they were courteous. They did amazing work. They even gave me a minute to clean underneath the old washer and dryers before the new ones were installed. Great job all around and I will definitely be using Fred’s again.

I went to Fred's new northside store when my fridge broke. Ben the salesperson was very helpful and I found a new fridge in the ding and dent section. The price was very competitive. In fact, it beat the big member store that I often shop at. Ben made the process easy and convenient. When I got my delivery on the promised date, the delivery guys were amazing and went above and beyond to bring in and set up my new fridge. Thank you Fred's and I highly recommend this store.