If I could give zero, I would.
We recently made a purchase, and I must express my disappointment with the experience. While the appliance itself has proven to be satisfactory, the overall service left much to be desired.
Initially, the sales person suggested that I order an additional accessory (hundreds of dollars!!) assuring me that it could be returned if it turned out to be unnecessary. This promise influenced my decision, as I felt reassured/pressured about the purchase. However, when I realized I didn't need the extra item, I attempted to return it only to find out that the return policy was not flexible as I had been led to believe.
The sales person was standing outside when we drove up, we took out our box and didn't even go into the store when he denied us. I was met with such resistance. This experience not only left me frustrated but also feeling misled by the company's promises.
I would recommend exercising caution when dealing with Cocoplum, especially regarding their return policies. While the appliances they sell might be of good quality, the customer service aspect has a significant room for improvement. I hope my experience serves as a cautionary tale for future buyers.
We recently had to purchase a new fridge as well (after Cocoplum purchase), we avoided this company at all cost and purchased through Lowe's Go to Home Depot or Lowe's that WILL accept your return!
Read full review
If I could give zero, I would.
We recently made a purchase, and I must express my disappointment with the experience. While the appliance itself has proven to be satisfactory, the overall service left much to be desired.
Initially, the sales person suggested that I order an additional accessory (hundreds of dollars!!) assuring me that it could be returned if it turned out to be unnecessary. This promise influenced my decision, as I felt reassured/pressured about the purchase. However, when I realized I didn't need the extra item, I attempted to return it only to find out that the return policy was not flexible as I had been led to believe.
The sales person was standing outside when we drove up, we took out our box and didn't even go into the store when he denied us. I was met with such resistance. This experience not only left me frustrated but also feeling misled by the company's promises.
I would recommend exercising caution when dealing with Cocoplum, especially regarding their return policies. While the appliances they sell might be of good quality, the customer service aspect has a significant room for improvement. I hope my experience serves as a cautionary tale for future buyers.
We recently had to purchase a new fridge as well (after Cocoplum purchase), we avoided this company at all cost and purchased through Lowe's Go to Home Depot or Lowe's that WILL accept your return!
