Harvest Right

I've been extremely happy with my Harvest Right freeze dryer. From the quality of the machine to the results it produces, it has exceeded my expectations. Once I learned the process, it's been a fantastic investment for preserving food, and the quality of the finished product is outstanding. What really sets Harvest Right apart, though, is their customer support. I especially want to recognize **Luis Vargas**, who went above and beyond to help me get my machine up and running. He was patient, knowledgeable, and genuinely committed to making sure every issue was resolved. Instead of rushing through the process, he took the time to explain everything clearly and stayed with me until my machine was operating the way it should. Excellent products are important, but excellent customer service is what builds loyal customers. Thanks to Luis and the entire Harvest Right support team, I can confidently recommend Harvest Right to anyone looking for a high-quality freeze dryer backed by people who truly care about their customers.

I’ve wanted a freeze dryer for years, and recently purchased a refurbished unit. The shipping was so fast, and the unit was in nearly perfect condition. I have absolutely enjoyed using this for the last 6 months or so. I recommend to all my friends and family to buy one and start their food preservation journey. It was so easy, and Harvest Right was fantastic with their quick responses and answered all my questions!

I purchased this freeze dryer to not only up my pantry game, but I also run the Sandy Ridge Farmstand in North Idaho and my daughter has a food truck. It began with the idea of freeze dried candy but it has became so much more! It works perfectly to preserve nearly anything we can't eat or get to saving us so much in waste not to mention income from offering candies and more!

Thanks Alexis, We appreciate you keeping in touch while we worked through the trouble shooting steps on our freeze dryer. We ran the water test, then the leak test, but still had a vacum error. We made a decision on our own to replace the valve with a new brass fitting because the valve was getting hard to open and close. We discovered it was completely rusted out. The brass valve purchased at the building supply store solved the problem and now the freeze dryer is running perfectly. We appreciate the phone calls and text messages to stay in touch while we worked things out. You were very helpful and patient throughout the process. I wish the warranty on this machine was longer. We also wish there was a complete tutorial in set-up and use in the beginning, included in the cost of the machine. It would have been really nice to have clear, specific instructions and written manuals with clear photos of every step right from the beginning. A guidebook for vacum error messages with trouble shooting steps would also be helpful. All of our problems popped up after just one year of use. Most expensive appliances have longer warranties. Some retailers now offer warranties when you purchase a freeze dryer from them instead of HR. Maybe that's food for thought with future marketing.