Mr Appliance

First, the customer service agent was awesome. I really wanted to give a 5-star review. However, I had to wait an extra day to get the machine fixed after being told four days earlier that the part was in stock and a technician would be out Monday morning to repair it. Unfortunately, that didn’t happen. I later received a call informing me they actually didn’t have the part. It was frustrating to come home from vacation to a large amount of dirty clothes and then have the washing machine break down. Having to go a full week without a washing machine was very inconvenient. Other than the delay and miscommunication about the part availability, the customer service experience itself was excellent.

Job will be completed but way too expensive and not honest. We’re going to have the bottom blade of the dishwasher replaced for the second time. The technician came to the house for all of 5 minutes. I don’t understand why the company wouldn’t allow us to have the blade ordered and then replaced without having a technician come to the house first. The company told us we would only be responsible for half the amount but wound up paying the whole thing. Once we get the new blade installed, we’re done with this company.