Air Conditioning & Heating Appliance Services

Scheduling is horrible, but the repair service person is hardworking and knowledgeable. Two appointments were scheduled, and no shows, no notice, or rescheduling were scheduled. I was told I would be called when they could make it out, but no date or time was set up. I asked if I could get a date and was told again they would call when they could make it out. I give them 1 star for scheduling but 4 for service person.

DO NOT RECOMMEND. Scheduling is unprofessional, company seems very disorganized, tech no-showed first repair follow up. For full story read on: Had an initial warranty call through Lowes in February, no choices for who to use. Melissa came out, spent probably an hour with my washing machine, orders 4 parts. She did just fine, but that was the end of good experiences. Two months later and multiple calls to the office "it is backordered, we can't do anything." I call Lowes myself, end up with parts shipped direct to me, scheduled follow up and arranged my schedule around being available on a Friday. They never called, and office phone went straight to v/m after lunch. When I called the following Monday, "you didn't answer." Lies, I never had any missed calls that day. They reschedule me for the next Friday. Owner shows up this time instead. He is clueless, asking what parts were ordered and why- sir, I'm not a tech, this is why you people are here. He looked at it for a while, then said that something else was broken and Lowes was likely going to replace the machine. Maybe if yall hadn't taken 3 months to come out something else would not have broken! Owner also told me, when I told him their service and communication was lacking, that he could close my ticket and refer to some other company in Abilene. Even to file that report to replace the washer, it took them 3 full days and excuses "we can't reach the warranty company" until I called Lowes again myself complaining about why I wasn't hearing anything. Absolutely do not use this company if you have any choice, and if you are stuck with them due to warranty claims be prepared to do a lot of calling on your own because they won't lift a finger to help you.

I bought a Whirlpool Dryer in November 2022. The timer stopped "turning" and the dryer would not heat. I contacted Whirlpool and the authorized Concho Valley Appliance to check it out. CVA's tech Melissa came out on 3/20/23 and quickly diagnosed the problem as the timer. Since it was warranty work she had to order the timer. She came back on 3/27/23 and quickly installed the new timer. She was very professional and pleasant. I was very satisfied.