Campbell Appliance Heating and Air Inc

I left a very positive review thinking this company was serious and solve my AC issue, 2 days after they fixed it it broke down again. After I contacted the only answer was that they will charge me for a new visit and no there was no guarantee on the repair. Truth is the only thing they did was cleaning the outside unit using my host and water and not replacing a single spare part. I did pay big bucks for the repair, at this point I really regret to have contacted such an unprofessional company.

I received below response to sharing my experience and while I understand his effort to minimize this negative review and protect his employees - my experience stands as stated, I did not change what they told me, I made notes and retold accurately. So, for clarification - #1)I spoke to the female who was answering & scheduling appts on Tuesday morning. When I asked her for her name, Kelsy is what I was told. I would have used the correct name - had it been given to me. #2) Please read other reviews on other sites - many other folks have had the same experience I have had - no shows, too busy, don't care etc etc. #3) I was not home on Tuesday to receive or confirm any appointment - I was at work in Temple from 8:30am - 3:30pm? false statement. Updated: 9/2 = Nadynne Moore ---------------- I have never felt more offended and undervalued as a customer. They are too busy and have significant scheduling problems. They set my appt for Monday 8/24, no show and no call. I called them Tuesday to ask what happened and was told by Kelsy "they are very busy right now and did not have time for my appt". She told me someone would be out Wednesday the 26th - expect a call that morning to advise time. No call received Wednesday morning, so I called them - only to be told they were too busy to see me and I had to wait another week. I reminded her that I already waited over a week for the first appt that they stood me up on - no apology, no show of concern, did not matter. So I called other Campbell's locations - eventually spoke to a Tess, who was VERY Indigent and unmoved by the fact that the company stood me up twice that week and that this experience was the same as when they installed my new unit. She made me feel like it was MY ISSUE that they were too busy to keep their commitments, and I was being unreasonable when I asked her for a new appointment date!! Said I had to wait until next week until they would set my appt. Promised to call me on MONDAY 8/31 - of course no call. Again - no apology, or even concern for my time. Just left me with a feeling "That They Were Doing Me a Favor in Taking My Call" DO NOT WASTE YOUR TIME WORKING WITH THESE PEOPLE - THEY TRULY HAVE NO ABILITY TO KEEP THEIR COMMITMENTS, AND NO RESPECT FOR THE CUSTOMERS TIME.

I had a new compressor placed in an outdoor ice maker. The repairman was knowledgeable and fast but 3 1/2 months later the compressor weld popped and spewed smoke while I was standing there. Two weeks after their 90 day warranty expired! I called and they only offered to help me at full price. So I paid $600 for an ice maker to work for 14 weeks.

When I called for an appointment with this company for a repair man to adjust my washing machine level, I was told a service call was $55. The repairman attempted to adjust level without completing the adjustment. He was at my home less than 1 hour and charged me $193. I think that is an outrageous amount. I caution anyone to use this company. They are very deceptive.

I used these guys based on the recent review on Jan 14th. I had an issue where the flow of cold air was not even throughout the house. The bedroom was barely blowing air and the living room was freezing. So I set up an appointment with these guys. The technician suggested a "mixer box" which costs almost $500 bucks mind you. I told him I don't think that'll fix it, since the other units in my apartment complex don't have this. He said he was sure he would fix it so I said okay. After he installed it, there was no improvement. I called to have another technician come out to look at it but every time I called, if I said the words "I just had someone come out and work on my place..." I would get hung up on. This happened several times. Eventually I got through to someone who cared and she had someone else come out. He said there was nothing he could do. So now I'm left spending almost $500 with no improvement. They should give me a refund. Try someone else.