Guaranteed Appliance -Appliance and Appliance Repair - Morristown

I bought a refurbished oven from here and it was more than reasonably priced and continues to work as new years later… so I came back to get a refurbished dryer and it was more than reasonably priced as well! I questioned on how they refurbished them and they go beyond to make sure they replace parts with manufacturers recommended specs. They give 90 day guarantee and don’t sell appliances that do not have a ten year life expectancy left. Do yourself a favor and buy appliances here. Repeat customers receive further discounting! Very kind and genuine people- communicate needs and budgets with them and you will walk out with what you need happily without going broke !

Went in to get a washer and dryer set and got to purchase them right there. The employee that sold it to us was a tall black headed man and he mentioned he owned the place and that they didn’t deliver around 4pm but then made the delivery that time which I thought was odd but I was glad for the matter he was working around our schedule so I didn’t think much of it. He also mentioned they didn’t deliver on Tuesdays or Thursday’s. They do Monday , Wednesday , and Friday. He seemed like a nice guy and seeing how he mentioned about owning the place and how well it is there I figured he was trust worthy. We’ll come Friday. No delivery. We called and apparently there was an emergency so it can’t be helped I understand but I’m not understanding why there’s only one delivery guy? Anyway, Monday was the next option and we went with an early time and come the day and time, once again. No delivery: I call and everything me and my partner were told was basically a lie. A man on the phone claimed we didn’t have a delivery that day and they don’t deliver on Monday’s either. He said he’d call me back but didn’t and did the same thing to my partner as well. Very unprofessional by the way. Once put in a corner the man on the phone claimed no one was available still which go figure. We wanted our money back if not here on Thursday which was yet another day behind our “delivery date” and thankfully we finally got them. I don’t understand this kind of unprofessionalism and behavior. Hope other customers aren’t witnessing the same thing. Didn’t come here to bash but there’s no way I’d gone through with it if I knew how weird this was gonna be.

When we shopped here a year ago we had an amazing experience with Haley. Very friendly, knowledgeable and knows how to talk to people. Flash forward to February and the staff has all changed. They will not take accountability for the things promised by workers no longer there. And it’s a lot of workers who have left (interesting). New manager is Tina who is unfriendly and spies on her workers when she’s not there. She called to yell at an employee (she wasn’t even there) for my 3 year old taking pillows from one couch putting them all on another. I had to figure out how the couch worked on my own as they lied & DID NOT TEST both sides prior to me coming in. The reclining couch came in 2 pieces. Do NOT come when truck is being unloaded you will be met with dirty looks and honestly they should close the store during that time, as they want nothing to do with you. After the wrong couch was transferred to the store find out they sold the one promised to me to someone else. Found another they said they would call after they tested to make sure it works. Fine makes sense. Call me say it’s been tested and go in to find it crammed in so tight I couldn’t even sit on it to test it myself. A $500 couch they wanted me to buy without testing. Finally get Nick to move items to plug it in to test and it’s missing one plug so one side worked and not the other. But hey you can buy that on your own for $30-$40 plus $50 delivery but if they deem the delivery to difficult they can charge you more. So now the couch is almost $600. And watch out for all the mirrors just stacked on the furniture especially the leather most likely damaging it. You can change management but find someone who knows how to deal with people. Tina is horrible. Her employees are obviously leaving for a reason. They are not better quality than Karms and now at much higher prices than they used to be. No customer service skills. Such a shame. *****Reply to your horrendous comments ****** Your reply is a total LIE! Don’t transfer furniture?? Then why did Ty, Sarah, Vincent, all agree to it????!!! Not supervised!! Yes I was getting my nails done instead of watching my child!!! I don’t care for my child!!! Shame on you!!!!! I had to do the job YOUR STELLAR MANAGER DID NOT!! So yes it was distracting!!! I HAD TO FIGURE OUT HOW to test the $500 electric loveseat recliner as you LIED and said you did test it when clearly you did not. You couldn’t even WALK IN THE STORE!! Missing the plug which was not known UNTIL I, THE CUSTOMER, FIGURED IT OUT after we had to move severals pieces of furniture in order to finally plug it in to test. Oh I’m sorry you aren’t allowed to test expensive furniture prior to purchase!! Did me a FAVOR!!? Your employee Vincent & Ty said it could be done. If they told me it wasn’t something that could be done I would have understood. This wasn’t our first time there. Spent over $1500 there a year ago that’s why we came back. No business ethic whatsoever. Even when your staff is like a revolving door you still have to own up to their mistakes. Accept and admit that this wasn’t handled well from the beginning!!! Not your character though. Good luck to you as well. Can’t wait to see the reviews in the upcoming months!!! *****NO TRANSFER OF FURNITURE BETWEEN STORES*******POLICY PLEASE NOTE**********