Guaranteed Appliances And Repair - Johnson City

This store is great, love the employees here. They have a great selection of washing machines, dryers, refrigerators, microwaves, stoves, etc. The prices are fair. We bought a washer and dryer from them. We had an issue with the washing machine - I gave these guys a call. We were able to switch our machine out. The new one works so much better. We couldn't be happier. Highly recommend this store.

After purchasing 2 fridges, everything seemed fine. The 1 fridge works well. It was brand new. The second one started gushing water on the inside ( 1/2") in 2 hours on the bottom is a lot. When I purchased it, there was no water. The reason for the 1 star is cause they don't return phone calls, don't honor their 90 warranty, and dont answer their phones ( with multiple people there) when you call to get ahold of someone. All this within 3 days. **Edit.... manager called me back and rectified the situation. I will say at least he does care about the customers. For fixing the situation, he gets 5 stars. The problem he has is the problem we all have...finding people that care enough to do their job.

Got our stacker 10/24/2025. Within the first 3 days it quit running mid cycle and we would constantly restart it. Lots of wasted water. We called and called and left a message for the repair man and he NEVER answered. Now my drum has torn away from where it sits just outside the warranty window which would still be useless because they never answered the countless problems I’ve had. We are a family of 6 and we wasted hundreds of dollars here. I’m so incredibly disappointed with this place.