Whirlpool

Purchased brand new dryer in March. After 4 cycles throwing an error code and not working. 2 service calls. Replaced 2 boards. Still not working. Now they say, well, maybe the wiring harnesses are bad will need to order and yet another service call. Maybe another 2 weeks can't say when part will come in and schedule again. Whirlpool, after calling them, states sorry, per our warranty policy we need to replace parts until we say there is nothing left to do but send you a replacement. This is horrendous and unacceptable. $1200 door stop, stopped working after a week....been 8 weeks and still not repaired. Send me a replacement or give me a refund on this lemon--instead they continue to just shotgun repairs and in the meantime, we are left with an unusable machine and $1200 lighter in the pocket book. No customer should have to go through this. Whirlpool doesn't care even after escalating calls and speaking with 3 different people. All you get is, sorry this happened but our policy is to replace parts not the machine.

Bought a new Whirlpool refrigerator (model WRQC7836RZ00) last December and have an extended warranty. We’ve had 5 replacement doors on the left side and we’re told repeatedly that the unit is working as it should. The door continues to swing shut while you try to access it and then when you want it to shut it has to be slammed shut. If that is working as designed the unit design was defective. I am not happy with Whirlpool and their “customer service” or their product.

I’m going on my 3rd washing machine they have replaced due to poor quality plastic parts, family of 2 doing 3 loads of wash per week. Was told that it’s going to take 2.5 weeks to get an appointment with service to diagnose the issue. Then another 2 weeks to get the parts and schedule the service. If you’re going to buy Whirlpool or Maytag, make sure you have another washer that you can use between repairs.

10K worth of appliances in a new home and 1 year and 3 weeks after moving in their defective products are not honored. In the year since I moved in, I have had to have a noisy refrigerator repaired, a smart dishwasher leaking onto my hardwood because of a defective hose, and a smart double convection oven which basically doesn't scan but a handful of barcodes. Now I have a microwave that is not supposed to be able to put the tones into silent mode, which magically now is in silent mode and they can't even tell me how to get get it out of silent mode and won't warranty ir because it is 2 weeks out of warranty. DON'T BUY WHIRLPOOL!