A&A Appliance Leasing,LLC

My experience with this company has been extremely frustrating from start to finish. After I submitted my inquiry, they contacted me the next day to schedule delivery. The original date they offered didn’t work with my schedule, so we agreed on a Friday delivery instead. I was told I would receive a call on Thursday with my delivery time window, but I never received one. When I finally managed to get in touch with the company on Friday, which was difficult because no one was answering the phone, I was informed that my delivery had been scheduled for Tuesday instead of the Friday we had agreed upon. I was simply told nothing could be done to fix it, so I accepted the Tuesday delivery. Then on Monday, I received another call saying they needed to reschedule because their delivery team arrived at my apartment between 6:30 and 7:00 a.m. and wouldn’t wait for the leasing office to open, even though my scheduled delivery window was 8:00 a.m. to 12:00 p.m. They offered to reschedule for either Wednesday or Friday but never confirmed which day. Tuesday came and went with no communication. Now it’s Thursday, and after multiple attempts to call the company, no one has answered or returned my calls. The most disappointing part is that I prepaid for 10 months in advance, yet I still don’t have my washer and dryer. The lack of communication, repeated scheduling errors, and poor customer service have made this an incredibly disappointing experience. I cannot recommend this company based on the service I’ve received.

I am extremely disappointed with how this company handled my account. I had been a customer for almost a year and was enrolled in auto-pay. Unfortunately, I forgot to update the card on file, which caused my payment to fail. However, at no point did anyone call, email, text, or otherwise notify me that my account was past due. What makes this situation even worse is that I called to schedule a service appointment for my dryer. Nobody mentioned a past-due balance. Nobody said, "We can't service the appliance because of your account status." Instead, they sent someone out, and the technician took the washer and dryer without any warning. It felt like the goal all along was to repossess the appliances rather than give me a fair opportunity to correct the billing issue. Then slapped a fee because they had to pick it up! I’m sorry what?? If I had known there was a balance due, I would have paid it immediately. Why would I call for a service appointment if I knew my account was delinquent? The lack of communication was unacceptable and felt incredibly deceptive. To make matters worse, the woman I spoke with afterward was incredibly rude. She told me I couldn't speak with anyone else because she was "the only one there." She made dismissive comments such as, "We don't send emails for balances," and even suggested that if they had warned me ahead of time, I would have locked my doors to prevent them from taking the appliances. I found that comment insulting and completely unprofessional. She then put me on hold for nearly 20 minutes, only for me to call back and speak with another employee who was much kinder and more helpful. While they eventually agreed to remove some fees, the damage was already done. After this experience, I chose to pay more and rent from a different company because I refuse to continue giving my money to a business that operates this way. Customer service, communication, and transparency matter, and this company failed on all three. I would not recommend them to anyone.

The ordering was very simple and easy. My appliances were delivered within 2 days, and installed. The process was very easy and smooth. My only issue was I ordered on the 17th of the month, paid the cost to start plus the monthly cost but then 2 weeks later I was hit with the monthly charge again. If you bill at beginning of month, then middle of month delivery should be prorated, other than that, I highly recommend them.

I leased a washer and dryer from A&A for 16 months. The customer service over the phone was great! And the service provided by the technicians was great! Getting started was simple. A few times the washer started to malfunction and I called to let them know and within a few days they would bring me a new washer. This happened twice during the 16 months I leased with them. I put in my 30 day notice for pickup when I moved out and Gracie was very helpful. I highly recommend using A& A Appliance they have been so helpful and attentive.

Appliance technician left a 15inch gap from the back of the to dryer/ washer combo. When I confronted and requested it further back due to tons of dead space he informed me he can’t and that the drain tube is not long enough. I asked if he had a longer drain line, he shook his head and left. Seemed like a simple fix to me so I reached out right away providing pictures to A&A. Sadly still no one has responded. Plus washer sounds like a drum when spin cycle starts.