Mr Appliance

They were able to come out the next morning after I called. The tech was professional and explained my options. We are replacing rather than repairing, so I can’t comment on their actual work. I was supposed to get a confirmation text the night before and a call when they were on the way and didn’t get either, but I’m not sure that’s worth taking a star off for, just be aware.

We have used Mr. Appliance for several years and had always been happy with their service. Unfortunately, it appears the company has changed ownership, and that change was never communicated to us prior to our recent appointment. We scheduled a service call for our refrigerator, and based on our history with this company, they already knew the type of appliances we have. When the technician arrived, we were then told they no longer work on sealed system refrigerators. This was never mentioned when we booked the appointment. Despite not being able to perform any repair or actual service, we were still charged $200. Charging that amount when no work was done feels extremely deceptive and like taking money for services you knew ahead of time you could not provide. Had we been informed of their limitations before the appointment, we would have never scheduled the visit. Allowing customers to book appointments under these circumstances feels misleading and dishonest. We also asked about the technician who had serviced our home in the past and were told he no longer works there, which helps explain the sudden decline in transparency and service. Very disappointed in what used to be a trustworthy company.