Clarks Good Housekeeping Appliance Sales and Service

We called Clark’s Good Housekeeping for service on our microwave in early November 2025. They came to pick it up and have not returned our property. Since then, we have made multiple attempts to contact the store regarding its return, but our calls have gone unanswered. Each time we visit in person, the store appears to be closed. Despite our continued efforts, we have received no updates, and our microwave remains in their possession. We are extremely disappointed with the lack of communication and professionalism. If this matter is not resolved promptly, we will have no choice but to escalate it through legal channels. We hope Clark’s Good Housekeeping addresses this issue immediately and returns our property.

DO NOT USE THIS COMPANY! Not honest and extremely rude! I have a warranty claim and was sent to Clark's. Was told they would be out on Thursday between 9 and 4 (given no option of the call before arrival). I took off work the entire day with no one showing. Called Clark's and they said they never intended to be here on Thursday and this was a mistake of Kitchenaid. I was rescheduled on Tuesday from 10-2...again, a no show. When I called again, the new lady on the phone said they do not work in Midland on Tuesdays and my appointment was never on their books. Rescheduled for Wednesday between 9 and 4. Was told I would get a call and a text an hour before arrival. By 3:00, I have received neither. The person who answered the phone said the technician had called and texted with no response from me. That is an absolute lie. The lady on the phone was extremely rude and hung up on me in the end. This is no way to treat people. I cannot see how this company stays in business.

Extremely Disappointed – Avoid the stress! We paid $100 for a technician to inspect our oven and were told it would take two weeks for the part to arrive. It’s now been almost a full month, and we’ve received no updates, no part, and no response from their business number despite multiple attempts to reach out. If you value your time and money, I strongly recommend looking elsewhere.

Called and talked to some girl on the other line. I was told off that I was in the wrong and that the repair tech showed. My ring doorbell begs to differ. This place has extremely rude customer service and the technicians don't ever show up. Almost as if they don't want to do warranty work. STAY AWAY AT ALL COSTS, unless you like calling 20 times and being hung up constantly. Any 5* review is likely family or fake.

Incompetent technician, unreliable service, and unprofessional owner who doesn't care to listen and just want to get paid for non-working machines. Almost two months went by and machines are still not fixed. Called to schedule 5 washers serviced. 1. First appointment showed up as scheduled and was given the cost to repair each machine at $416.70, $349.04, $480.91, 351.69, and $303.70 via email on May 21, 2024 which included cost of parts. 2. Gave verbal approval to order parts per above cost. 3. Technician finally arrived to install ordered parts for 2 machines on June 19, 2024, after more than 4 weeks from first appointment. Technician went to work and told us to test two machines he had fixed. While testing, called technician to inform him both didn't work and he said he would return the next morning. Next day came and went. NO SHOW! FIRST TIME! 4. Called their office and was told technician would return on June 26, 2024. NO SHOW! SECOND TIME! 5. Called their office again and scheduled another appointment for June 28, 2024. Technician showed up this time but didn't manage to fix any machine and left parts inside one of the machines and wanted payment. First machine didn't drain, 2nd machine had water flowing non-stop and leaking onto floor so the water valves had to be shut off. Technician again wanted payment for machines that didn't work. 6. On July 1, 2024, called and asked to speak to owner named Don Clark. He said he will have the machines picked up so they can work on them at the shop. Machines were picked up at 12:30 today. 7. On July 5, 2024, called their office to find out when machines will be delivered. Owner said they would be delivered on July 8, 2024. The day went by with no machines delivered. NO SHOW! THIRD TIME! THIS TIME BY OWNER. 8. On July 9, 2024, Owner called and said the machines will be delivered but managed to have 3 working and the other two were too expensive to fix, cost was more than $600 each. So we declined to have the two fixed and have them returned. Owner wanted payment so sent a check for the 3 supposedly working machines per the original invoices. Turned out 2 out of 3 didn't work, same problem. One didn't drain and the other with non-stop water flow and leak to floor. 9. On July 10, 2024, technician returned to pick up 2 out of 3 that supposedly work to return back to the shop. 10. On July 11, 2024, technician returned the 2 machines back to us but took one back to their shop. So sick of the back and forth by this point.